Client Support Analyst - Logistics & Supply Chain

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Hybrid work model

Professional development opportunities

Job summary

Placements24 is seeking a dedicated Client Support Analyst in Richards Bay, KwaZulu-Natal, to act as the primary point of contact for clients, resolve issues, and support logistics operations. The role requires strong problem-solving, logistics understanding, and excellent client service, with a hybrid work arrangement balancing remote and office duties.

You will liaise with internal teams, ensure timely communications, manage CRM records, and contribute to service improvements across complex

Qualifications

• Proven experience in a client support, account management, or customer service role in logistics or supply chain.
• Strong understanding of logistics, freight forwarding, and supply chain operations.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using CRM software and logistics management systems.
• Ability to analyze information, identify problems, and implement effective solutions.
• Strong organizational skills and the ability to manage multiple client accounts and priorities.
• Customer-centric mindset with a commitment to exceeding client expectations.
• Must be eligible to work in South Africa.
• Hybrid work model with office-based responsibilities in Richards Bay.

Responsibilities

• Serve as the main point of contact for clients, addressing inquiries related to shipments, tracking, and logistics services.
• Investigate and resolve client issues promptly and effectively, ensuring minimal disruption to their supply chains.
• Provide clear and accurate information regarding customs regulations, documentation, and transit times.
• Collaborate with internal operations, customs brokerage, and transportation teams to coordinate client requirements.
• Monitor shipment progress and proactively communicate any delays or potential issues to clients.
• Assist clients with onboarding processes and the utilization of our client's digital platforms.
• Maintain detailed records of client interactions, issues, and resolutions in the CRM system.
• Gather client feedback to identify areas for service improvement and operational efficiency.
• Support sales and account management teams by providing client insights and addressing service-related queries.
• Ensure all client interactions are professional and adhere to company service standards.

Skills

Client support

Account management

Customer service

Logistics knowledge

CRM software

Interpersonal skills

Negotiation

Problem solving

Organizational skills

Tools

CRM software

Logistics management systems

Job description

About the Role

Our client, a prominent player in the logistics and supply chain sector, is seeking a dedicated Client Support Analyst to join their team in Richards Bay, KwaZulu-Natal. This role is essential for ensuring seamless communication and operational efficiency between our client and its valued business partners. You will be the primary point of contact for clients, addressing their queries, resolving issues, and providing critical support related to their logistics operations. We are looking for an individual with excellent problem-solving skills, a strong understanding of supply chain processes, and a commitment to delivering exceptional client service. The successful candidate will play a vital role in fostering strong client relationships and contributing to the smooth functioning of complex supply chains. This is a fantastic opportunity to grow within a specialized and vital industry.

Key Responsibilities

• Serve as the main point of contact for clients, addressing inquiries related to shipments, tracking, and logistics services.
• Investigate and resolve client issues promptly and effectively, ensuring minimal disruption to their supply chains.
• Provide clear and accurate information regarding customs regulations, documentation, and transit times.
• Collaborate with internal operations, customs brokerage, and transportation teams to coordinate client requirements.
• Monitor shipment progress and proactively communicate any delays or potential issues to clients.
• Assist clients with onboarding processes and the utilization of our client's digital platforms.
• Maintain detailed records of client interactions, issues, and resolutions in the CRM system.
• Gather client feedback to identify areas for service improvement and operational efficiency.
• Support sales and account management teams by providing client insights and addressing service-related queries.
• Ensure all client interactions are professional and adhere to company service standards.

Requirements

• Proven experience in a client support, account management, or customer service role, preferably within the logistics or supply chain industry.
• Strong understanding of logistics, freight forwarding, and supply chain operations.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using CRM software and logistics management systems.
• Ability to analyze information, identify problems, and implement effective solutions.
• Strong organizational skills and the ability to manage multiple client accounts and priorities.
• A customer-centric mindset with a commitment to exceeding client expectations.
• Must be eligible to work in South Africa.
• Comfortable working in a Hybrid model, balancing remote work with office-based responsibilities in Richards Bay.

Benefits

• Our client offers a competitive salary, comprehensive benefits package including medical aid and retirement fund contributions, and opportunities for professional development in the logistics field.
• Enjoy a dynamic work environment, potential for performance-based bonuses, and exposure to international trade operations.
• This role provides a flexible Hybrid work arrangement, fostering work-life balance while maintaining strong client engagement.