Customer Support Representative - On-Site

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Job summary

WhatJobs Direct in Benoni, Gauteng, ZA is seeking a proactive Customer Support Representative to be the primary contact for customers, answering inquiries and resolving issues related to the client’s services. This on-site role offers a stable office environment and growth opportunities in service delivery.

You will handle calls, emails, and CRM documentation, collaborate with colleagues, and identify upsell opportunities where appropriate.

Qualifications

• Previous experience in a customer support or call center role.
• Excellent verbal and written communication skills.
• Ability to work on-site in Benoni, Gauteng, ZA.
• Team-oriented with the ability to work independently.

Responsibilities

• Handle inbound customer calls, emails, and web inquiries.
• Provide accurate and efficient information about products and services.
• Diagnose and resolve customer issues, troubleshooting problems effectively.
• Escalate complex cases to the appropriate departments for resolution.
• Maintain accurate customer records and document interactions in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction by providing prompt and professional service.
• Identify opportunities to upsell or cross-sell relevant products or services.

Skills

Customer service

Communication

Call center experience

Teamwork

Education

High school diploma or equivalent

Job description

About the Role

Our client, WhatJobs Direct, is seeking a proactive and customer-focused Customer Support Representative . This is a full-time, on-site position located in Benoni, Gauteng, ZA . You will be the primary point of contact for customers, providing comprehensive support, answering inquiries, and resolving issues related to our client's services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a commitment to exceptional service delivery within an office environment.

Key Responsibilities

Handle inbound customer calls, emails, and web inquiries. Provide accurate and efficient information about products and services. Diagnose and resolve customer issues, troubleshooting problems effectively. Escalate complex cases to the appropriate departments for resolution. Maintain accurate customer records and document all interactions in the CRM system. Follow communication procedures, guidelines, and policies. Ensure customer satisfaction by providing prompt and professional service. Contribute to team efforts and assist colleagues as needed. Identify opportunities to upsell or cross-sell relevant products or services where appropriate.

Requirements

Previous experience in a customer support or call center role is required. Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency in computer applications and data entry. Ability to remain calm and professional, especially during stressful customer interactions. High school diploma or equivalent; relevant certifications are a plus. Must be able to work on-site in Benoni, Gauteng, ZA . Team-oriented with the ability to work independently.

Benefits

This role offers a competitive annual salary and a comprehensive benefits package. You will work in a professional office setting in Benoni, Gauteng, ZA , with opportunities for career advancement and professional development. Our client provides ongoing training to enhance your skills and knowledge. Join a supportive and collaborative team environment where your dedication to customer service is recognized and rewarded. This position offers stability and the chance to build a rewarding career.