Customer Support Specialist - Hybrid (Welkom)

Placements24; Welkom; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan

Training & progression

Hybrid work Welkom

Employee assistance

Job summary

Placements24 is seeking a motivated Customer Support Agent in Welkom to deliver excellent customer service by addressing inquiries and resolving issues. You will be the frontline representative, maintaining positive relationships and ensuring satisfaction through clear communication and effective problem-solving.

The role requires a high school diploma, customer service experience, strong communication skills, and proficiency with CRM tools.

Qualifications

• High school diploma or equivalent qualification.
• Previous experience in a customer service or call center role is highly preferred.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using customer relationship management (CRM) software and other support tools.
• Ability to remain calm and professional when dealing with difficult customers or complex situations.
• A commitment to providing exceptional service, with a proactive attitude towards problem-solving in Welkom.

Responsibilities

• Handle inbound customer calls, emails, and social media messages to provide information and support.
• Troubleshoot and resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, forms, applications, and requests accurately.
• Identify and elevate priority issues to the appropriate internal teams for resolution.
• Maintain customer records by updating account information and interaction logs.
• Contribute to team effort by accomplishing related results as needed and participating in ongoing training.

Job description

Placements24 is seeking a motivated Customer Support Agent in Welkom to deliver excellent customer service by addressing inquiries and resolving issues. You will be the frontline representative, maintaining positive relationships and ensuring satisfaction through clear communication and effective problem-solving.

The role requires a high school diploma, customer service experience, strong communication skills, and proficiency with CRM tools.