Hybrid Customer Support Agent — Remote & Office

Placements24; Vereeniging; Hybrid; ZAR 167,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Medical aid

Retirement fund

Hybrid work

Career growth

Job summary

Placements24 in Vereeniging is seeking a motivated Customer Support Agent to join a hybrid team. You will handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM.

The role emphasizes customer satisfaction, collaboration with internal teams, and adherence to service standards. A positive attitude and ability to balance remote and in-office duties are valued.

Qualifications

• Experience in a customer service or call center.
• Strong communication and interpersonal skills.
• Proficiency with CRM and support software.
• Ability to multitask in a dynamic environment.
• Willingness to work in a hybrid setup.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and efficient support.
• Resolve customer issues and complaints in a professional and timely manner.
• Document all customer interactions and resolutions meticulously in the CRM system.
• Educate customers on products and services, ensuring they have a positive experience.
• Collaborate with internal teams to address and escalate complex customer issues.
• Adhere to established customer service standards and company policies.

Skills

Communication

Customer service

CRM software

Multitasking

Hybrid work

Tools

CRM systems

Support software

Job description

Placements24 in Vereeniging is seeking a motivated Customer Support Agent to join a hybrid team. You will handle inquiries via phone, email, and chat, resolve issues, and document interactions in our CRM.

The role emphasizes customer satisfaction, collaboration with internal teams, and adherence to service standards. A positive attitude and ability to balance remote and in-office duties are valued.