Hybrid Customer Care Specialist — Elevate Service & Loyalty

Placements24; Welkom; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Dental insurance

Vision insurance

Professional development

Incentives

Positive workplace culture

Job summary

Placements24 in Welkom is seeking a dedicated Customer Care Specialist to nurture positive relationships and ensure satisfaction through proactive engagement and responsive support. This hybrid role combines in-office collaboration with remote flexibility to meet evolving customer needs.

You will handle inquiries, provide product information, update records, and liaise with sales and technical teams to deliver cohesive support.

Qualifications

• Experience in a customer service role.
• Excellent interpersonal and written/verbal communication skills.
• Proficiency with CRM systems and customer support software.
• Empathy with a customer-centric approach.
• Strong time management and prioritization in a dynamic setting.
• Comfortable working in office and remote capacity.

Responsibilities

• Manage and resolve customer inquiries and complaints via multiple channels.
• Provide product and service information to help customers choose.
• Maintain accurate customer records and update accounts promptly.
• Follow up with customers to ensure satisfaction and address concerns.
• Collaborate with sales and technical teams for cohesive support.
• Identify trends in issues and provide feedback for service improvements.

Skills

Customer service

CRM software

Communication

Time management

Empathy

Tools

CRM software

Job description

Placements24 in Welkom is seeking a dedicated Customer Care Specialist to nurture positive relationships and ensure satisfaction through proactive engagement and responsive support. This hybrid role combines in-office collaboration with remote flexibility to meet evolving customer needs.

You will handle inquiries, provide product information, update records, and liaise with sales and technical teams to deliver cohesive support.