Customer Support Specialist — Hybrid & Growth Opportunities

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Training opportunities

Competitive salary

Team atmosphere

Job summary

Placements24 is seeking a responsive Customer Support Agent in Mahikeng to deliver timely assistance, resolve inquiries, and ensure high customer satisfaction. The role involves handling inquiries across multiple channels, documenting interactions, and escalating complex issues when needed.

A hybrid work model is offered, along with development opportunities. Ideal candidates will have experience in customer support, strong communication, and proficiency with CRM systems.

Qualifications

• Previous experience in a customer support or helpdesk role preferred.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Troubleshoot and resolve issues to achieve first-contact resolution.
• Document customer interactions and resolutions in the support system.
• Provide information on products, services, and policies to customers.
• Escalate complex problems to senior staff or other departments as needed.
• Contribute to team goals for customer satisfaction and response times.

Skills

Customer service

Active listening

Multi-tasking

CRM software

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Placements24 is seeking a responsive Customer Support Agent in Mahikeng to deliver timely assistance, resolve inquiries, and ensure high customer satisfaction. The role involves handling inquiries across multiple channels, documenting interactions, and escalating complex issues when needed.

A hybrid work model is offered, along with development opportunities. Ideal candidates will have experience in customer support, strong communication, and proficiency with CRM systems.