Hybrid Client Success Specialist — Growth & Perks

Placements24; Welkom; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Bonuses

Hybrid work

Medical

Dental

Professional development

Culture

Job summary

Placements24 in Welkom is seeking a diligent Client Support Specialist to help our clients maximize value from our products and services. You will respond to inquiries, guide users on features, and onboard new clients in a collaborative team environment.

The role requires strong communication and CRM skills, the ability to explain technical concepts clearly, and a commitment to delivering outstanding service, with a hybrid work model and benefits including medical and dental coverage.

Qualifications

• Experience in client relationship management or support.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software and customer support tools.
• Ability to understand and explain technical concepts.
• A commitment to delivering superior client experiences.

Responsibilities

• Manage and respond to client inquiries and requests via multiple communication channels.
• Provide expert guidance on product features and service utilization.
• Resolve client issues efficiently, ensuring timely follow-up and resolution.
• Onboard new clients and assist with initial setup and configuration.
• Gather client feedback to inform product development and service improvements.

Skills

Client relationship management

Communication

Negotiation

Presentation

Technical explanation

Tools

CRM software

Job description

Placements24 in Welkom is seeking a diligent Client Support Specialist to help our clients maximize value from our products and services. You will respond to inquiries, guide users on features, and onboard new clients in a collaborative team environment.

The role requires strong communication and CRM skills, the ability to explain technical concepts clearly, and a commitment to delivering outstanding service, with a hybrid work model and benefits including medical and dental coverage.