Client Success Specialist (Hybrid) — Growth

Placements24; Welkom; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Hybrid work model

Paid vacation

Sick leave

Career growth opportunities

Job summary

Placements24 is seeking a Client Support Specialist to join our hybrid team serving the Welkom area. You will be the primary contact for clients, addressing inquiries, providing solutions, and ensuring satisfaction with our services.

The role blends in-office collaboration with remote flexibility, requiring excellent interpersonal skills and a commitment to outstanding customer experiences. You will help retain clients and enhance their overall journey with the company.

Qualifications

• Experience in client support, customer service, or related field.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to manage multiple client accounts and prioritize effectively.
• Comfortable working both in an office environment and remotely.
• Positive attitude and dedication to client success.

Responsibilities

• Manage client communications across phone, email, and video conferencing.
• Provide guidance on product features and services.
• Troubleshoot and resolve client issues promptly and effectively.
• Maintain detailed client records and ensure CRM data accuracy.
• Proactively follow up with clients to ensure needs are met and gather feedback.
• Collaborate with sales and technical teams to ensure a unified client experience.

Skills

Client support experience

Communication skills

CRM software familiarity

Account management

Hybrid work capability

Tools

CRM software

Job description

Placements24 is seeking a Client Support Specialist to join our hybrid team serving the Welkom area. You will be the primary contact for clients, addressing inquiries, providing solutions, and ensuring satisfaction with our services.

The role blends in-office collaboration with remote flexibility, requiring excellent interpersonal skills and a commitment to outstanding customer experiences. You will help retain clients and enhance their overall journey with the company.