Customer Service Associate - Paarl

Placements24; Paarl; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Medical and dental coverage

Professional development and training

Team-oriented work atmosphere

Job summary

Placements24 in Paarl is seeking a friendly and efficient Customer Service Associate to join the team in our office. You will handle inquiries, process requests, and resolve issues, acting as a key contact for customers.

This full-time role requires strong communication and a positive attitude, with opportunities for training and growth. This position emphasizes proficiency with CRM software and multitasking in a fast-paced office environment, offering a competitive salary and comprehensive

Qualifications

• Previous experience in a customer service or related role is required.
• Strong communication and active listening skills.
• Proficiency in computer applications and customer management software.
• A positive attitude and a strong commitment to customer satisfaction.
• Ability to multitask and manage time effectively in a busy office setting.
• High school diploma or equivalent.

Responsibilities

• Address customer inquiries and provide information on company products and services.
• Process orders, applications, and requests accurately and efficiently.
• Handle customer complaints and issues with empathy and professionalism.
• Maintain customer records and update information in the CRM system.
• Collaborate with team members to ensure smooth customer service operations.
• Follow communication procedures, guidelines, and policies.

Skills

Customer service

Communication

Active listening

CRM software

Multitasking

Education

High school diploma

Tools

CRM system

Microsoft Office

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Associate to join their team in Paarl. This role is dedicated to providing outstanding support to customers, ensuring their needs are met promptly and professionally. You will handle inquiries, process requests, and resolve issues, acting as a key point of contact. If you have a passion for helping people and thrive in a fast‑paced, office‑based environment, this is an excellent opportunity. Join a supportive team committed to exceeding customer expectations and contributing to the company’s success through excellent service delivery.

Key Responsibilities

• Address customer inquiries and provide information on company products and services.
• Process orders, applications, and requests accurately and efficiently.
• Handle customer complaints and issues with empathy and professionalism.
• Maintain customer records and update information in the CRM system.
• Collaborate with team members to ensure smooth customer service operations.
• Follow communication procedures, guidelines, and policies.

Requirements

• Previous experience in a customer service or related role is required.
• Strong communication and active listening skills.
• Proficiency in computer applications and customer management software.
• A positive attitude and a strong commitment to customer satisfaction.
• Ability to multitask and manage time effectively in a busy office setting.
• High school diploma or equivalent.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Full‑time, stable employment in an office‑based role.
• Comprehensive medical and dental coverage.
• Opportunities for professional development and training.
• A welcoming and team‑oriented work atmosphere.