Customer Engagement Specialist

Placements24; Paarl; On-site; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Career growth opportunities

Team-oriented work environment

Paarl office-based role

Job summary

Placements24 in Paarl is seeking a Customer Engagement Specialist to foster strong connections with the customer base on site. You will listen to customer needs and provide tailored solutions to enhance loyalty and satisfaction, while collaborating with a local team.

This role emphasizes proactive communication, accurate CRM use, and contributing to a positive customer journey. If you thrive in a busy office in Paarl and are passionate about service, you’ll fit right in and help elevate the

Qualifications

• Experience in customer service or community management.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks.
• Experience using CRM software and standard office applications.
• Genuine passion for customer satisfaction and building relationships.
• Ability to work effectively as part of a dedicated team in Paarl office.

Responsibilities

• Engage with customers through various channels to build rapport and understanding.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Identify customer needs and recommend appropriate products or services.
• Assist in developing and implementing customer engagement strategies.
• Maintain accurate customer records and interaction history in the CRM system.
• Collaborate with internal teams to ensure a seamless customer journey.

Skills

Customer service

Community management

Interpersonal skills

Team collaboration

Organization

Communication

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic Customer Engagement Specialist to foster strong connections with their customer base in Paarl . This role is focused on enhancing customer loyalty and ensuring a positive overall experience through proactive communication and support. You will be the voice of the company, actively listening to customer needs and providing tailored solutions. This on-site position requires a dedicated individual who thrives in a collaborative office environment and is committed to delivering exceptional service within the vibrant community of Paarl . Your efforts will directly contribute to customer retention and satisfaction.

Key Responsibilities

• Engage with customers through various channels to build rapport and understanding.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Identify customer needs and recommend appropriate products or services.
• Assist in developing and implementing customer engagement strategies.
• Maintain accurate customer records and interaction history in the CRM system.
• Collaborate with internal teams to ensure a seamless customer journey.

Requirements

• Previous experience in customer service, community management, or a related field.
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanor.
• Strong organizational skills and the ability to manage multiple tasks.
• Proficiency in using CRM software and standard office applications.
• A genuine passion for customer satisfaction and building relationships.
• Ability to work effectively as part of a dedicated team in our Paarl office.

Benefits

• Competitive annual salary and potential for performance incentives.
• Comprehensive health and wellness benefits.
• Opportunities for career growth within the customer service sector.
• A supportive and team-oriented work environment in Paarl .
• Direct impact on customer satisfaction and company reputation.