Customer Care Agent

Placements24; Paarl; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contribution

Career progression

Company training

Job summary

Placements24 in Paarl, Western Cape, is seeking a friendly Customer Care Agent to join their team. You will handle inbound calls and emails, provide information, and strive to deliver an excellent customer experience in a supportive environment.

The role emphasizes accurate record keeping, processing requests or returns, and contributing to team KPIs for service quality. A Grade 12 certificate and CRM familiarity are required, with strong communication and a positive, helpful attitude.

Qualifications

• Grade 12 certificate or equivalent.
• Previous experience in a customer care or call center environment.
• Strong communication skills, with the ability to convey information clearly and concisely.
• Basic computer skills and familiarity with CRM systems.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing information.
• Resolve customer issues effectively and elevate when necessary, ensuring follow-up.
• Maintain customer records and update account information accurately.
• Process customer requests, orders, or returns as per company policies.
• Contribute to team goals by achieving key performance indicators for service quality and efficiency.

Skills

Customer service

Communication

CRM systems

Telephone etiquette

Education

Grade 12

Tools

CRM systems

Job description

About the Role

Our client is looking for an enthusiastic Customer Care Agent to join their team in Paarl, Western Cape . This role is vital in providing consistent, high-quality customer service and support. You will engage with customers, address their inquiries, and resolve issues efficiently to ensure their satisfaction. The ideal candidate is someone who enjoys interacting with people and is committed to delivering an excellent customer experience within the picturesque setting of Paarl .

Key Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing information.
• Resolve customer issues effectively and elevate when necessary, ensuring follow-up.
• Maintain customer records and update account information accurately.
• Process customer requests, orders, or returns as per company policies.
• Contribute to team goals by achieving key performance indicators for service quality and efficiency.

Requirements

• Grade 12 certificate or equivalent.
• Previous experience in a customer care or call center environment.
• Strong communication skills, with the ability to convey information clearly and concisely.
• Basic computer skills and familiarity with CRM systems.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive salary and potential for performance bonuses.
• Medical aid contribution and other standard benefits.
• Opportunities for skills development and career progression within the company.
• A supportive team environment located in Paarl .
• Company-provided training on products and services.