Customer Care Representative

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible remote work arrangements

Professional growth opportunities

Training provided

Supportive team environment

Job summary

Placements24 in Paarl seeks a friendly Customer Care Representative to support the local community and beyond. You will respond to inquiries, resolve issues, and guide customers through our offerings, acting as the voice of the company.

The ideal candidate will have strong communication, listening, and interpersonal skills, with experience in customer service and proficiency in CRM software. A high school diploma is required, and you thrive in a busy, client-focused environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer care or customer service role is desirable.
• Excellent communication, listening, and interpersonal skills.
• Ability to handle stressful situations calmly and professionally.
• Proficiency with CRM software and standard office applications.
• Strong organizational skills and the ability to manage multiple tasks.

Responsibilities

• Handle incoming customer calls, emails, and chat inquiries with a focus on excellent service.
• Provide accurate information regarding products, services, account status, and policies.
• Resolve customer issues efficiently and empathetically, aiming for first-contact resolution.
• Process customer requests, such as updating account information or processing orders.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback to improve processes.

Skills

Customer service

Communication

Listening

Interpersonal skills

Organization

Problem solving

Education

High School Diploma

Tools

CRM software

Office tools

Job description

About the Role

Our client is seeking a friendly and resourceful Customer Care Representative to join their team, serving the Paarl community and beyond. This role is dedicated to providing outstanding support and ensuring customer satisfaction through effective communication and problem resolution. You will be the voice of the company, handling inquiries, addressing concerns, and guiding customers through our offerings. The ideal candidate is a patient listener with a commitment to delivering exceptional service and fostering positive customer relationships in the Western Cape.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries with a focus on excellent service.
• Provide accurate information regarding products, services, account status, and policies.
• Resolve customer issues efficiently and empathetically, aiming for first-contact resolution.
• Process customer requests, such as updating account information or processing orders.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback to improve processes.

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer care or customer service role is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Ability to handle stressful situations calmly and professionally.
• Proficiency with CRM software and standard office applications.
• Strong organizational skills and the ability to manage multiple tasks.

Benefits

• Competitive salary with regular performance reviews.
• Opportunities for professional growth and skill development.
• A supportive team environment that values collaboration.
• Flexible remote work arrangements for enhanced work-life balance.
• Access to ongoing training to stay updated on products and services.