Customer Support Specialist

Placements24; LegKraal Gate; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Training opportunities

Team incentives

Job summary

Placements24 is seeking a detail-oriented Customer Support Specialist to join the team in Mahikeng. This on-site role focuses on delivering timely and effective assistance to customers across phone, email, and in-person channels.

You will be the first point of contact, resolving issues, educating customers on product usage, and maintaining high service standards to drive loyalty within the local community.

Qualifications

• Proven experience in a customer support or helpdesk role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving capabilities and critical thinking.
• Familiarity with CRM software and ticketing systems.
• Ability to work effectively in an on-site team environment in Mahikeng.

Responsibilities

• Provide comprehensive support to customers via phone, email, and in-person channels.
• Troubleshoot and resolve customer issues related to products and services.
• Educate customers on product usage and features.
• Accurately record all customer interactions and resolutions in the support system.
• Collaborate with team members to share best practices and improve support processes.

Skills

Customer service experience

Communication skills

Problem solving

Team collaboration

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is actively recruiting for a detail-oriented Customer Support Specialist to join their dedicated team in Mahikeng . This on-site role is critical for ensuring our customers receive timely and effective assistance with their inquiries and issues. You will be the first point of contact, providing expert support and guidance to enhance the customer experience. Your commitment to resolving problems and maintaining high service standards will be key to this role, contributing to customer loyalty and satisfaction within the local community.

Key Responsibilities

• Provide comprehensive support to customers via phone, email, and in-person channels.
• Troubleshoot and resolve customer issues related to products and services.
• Educate customers on product usage and features.
• Accurately record all customer interactions and resolutions in the support system.
• Collaborate with team members to share best practices and improve support processes.

Requirements

• Proven experience in a customer support or helpdesk role.
• Excellent communication skills , both written and verbal.
• Strong problem-solving capabilities and the ability to think critically.
• Familiarity with CRM software and ticketing systems.
• Ability to work effectively in an on-site team environment in Mahikeng .

Benefits

• Competitive annual salary.
• Comprehensive medical aid and retirement fund.
• Opportunities for skills development and training.
• A stable and supportive work environment.
• Team-based incentives and performance recognition.