Customer Support Representative

Placements24; LegKraal Gate; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Incentives

Remote work

Health benefits

Development

Team support

Job summary

Placements24 is seeking a Customer Support Representative to join their fully remote team servicing clients from Mahikeng. You’ll provide high-quality assistance and support across digital channels from your home office, resolving inquiries and ensuring a positive customer experience.

As part of a remote role, you will handle inquiries via phone, email, and chat, document interactions in the CRM, and process orders and requests with attention to detail.

Qualifications

• High school diploma or equivalent; customer-facing experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office apps.
• Ability to work independently in a remote environment.
• Strong problem-solving and time-management abilities.
• Reliable internet connection and home office setup.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Process orders, applications, and requests accurately and promptly.
• Gather customer feedback to help identify areas for service enhancement.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Remote work

Internet reliability

Education

High school diploma or equivalent

Tools

CRM software

Office apps

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Support Representative to join their fully remote team, servicing clients from Mahikeng . This position is essential for providing high-quality assistance and support to our diverse customer base through various digital channels. You will be instrumental in resolving inquiries, addressing concerns, and ensuring a positive and seamless customer experience from your home office. This role offers the flexibility and autonomy of remote work while contributing to a company dedicated to exceptional service.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Process orders, applications, and requests accurately and promptly.
• Gather customer feedback to help identify areas for service enhancement.

Requirements

• High school diploma or equivalent; experience in a customer-facing role is preferred.
• Excellent communication and interpersonal skills, with a patient and friendly demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills and a commitment to customer satisfaction.
• Reliable internet connection and a suitable home office setup.

Benefits

• Competitive salary with performance incentives.
• Fully remote work arrangement for enhanced work-life balance.
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional development and training.
• A supportive virtual team environment.