Customer Support Specialist

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonus potential

Medical benefits

Retirement plan

Paid leave

Professional development

Positive team environment

Job summary

Placements24 is seeking a dedicated Customer Support Specialist in Mahikeng, North West, ZA. You will be the primary contact for customers, delivering accurate product information and resolving inquiries with empathy.

The role requires handling inquiries via phone, email, and in person, and you will document all interactions in the CRM system. The ideal candidate has 1+ year in customer service, excellent English communication, and a professional, patient approach.

Qualifications

• Minimum 1 year of experience in a customer service or support role.
• Excellent verbal and written communication in English.
• Proficiency with CRM software and standard office applications.
• Strong interpersonal skills and a professional demeanor.
• Local to Mahikeng, North West, ZA or willing to relocate.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information on products, services and policies.
• Troubleshoot and resolve customer issues efficiently.
• Process customer requests, orders and returns.
• Document all customer interactions in the CRM system.

Skills

Verbal & written communication

Customer service experience

CRM proficiency

Multitasking

Professional demeanor

Education

High School Diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and professional Customer Support Specialist to join their team in **Mahikeng, North West, ZA**. This role is crucial for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's products and services. The ideal candidate possesses strong communication skills, a patient and empathetic approach, and a commitment to customer satisfaction. You will be the primary point of contact for many customers, playing a vital role in maintaining customer loyalty and trust. This position offers a fantastic opportunity to grow within a respected organization located in **Mahikeng**.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process customer requests, orders, and returns as needed.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate team members or supervisors.
• Identify customer needs and suggest appropriate solutions or services.
• Contribute to team goals and performance metrics.
• Maintain a high level of product knowledge.

Requirements

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a friendly and professional demeanor.
• Ability to handle difficult customer situations with patience and tact.
• Proficiency in using computers, CRM software, and common office applications.
• Good organizational skills and the ability to manage multiple tasks.
• High school diploma or equivalent; further education is a plus.
• Reliable and punctual with a strong work ethic.
• Local to **Mahikeng, North West, ZA** or willing to relocate.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive medical and retirement benefits.
• Paid annual leave and public holidays.
• Opportunities for professional development and training.
• A positive and collaborative work environment in **Mahikeng**.
• Be part of a company that values its employees and customers.