Client Support Associate

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible remote work

Health and wellness benefits

Online training

Collaborative virtual team

Job summary

Placements24 is seeking a dedicated Client Support Associate to join a remote Customer Service & Helpdesk team. You will support clients from anywhere in the Mahikeng region, delivering empathetic, efficient service via email, chat and phone.

You will collaborate with internal teams, maintain CRM records, and contribute to client satisfaction with a proactive, independent approach and a flexible remote work setup.

Qualifications

• Experience in a customer service or support role.
• Excellent written and verbal communication skills for remote interaction.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Proficiency with CRM software and remote work tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A proactive approach to customer support.

Responsibilities

• Respond to customer inquiries and requests through various digital channels (email, chat, phone).
• Provide clear and accurate information regarding products, services, and account details.
• Troubleshoot and resolve customer issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with internal teams to ensure seamless customer experiences.
• Identify opportunities to enhance customer satisfaction and loyalty.

Skills

Customer service

Remote work

Communication skills

Problem-solving

Tools

CRM software

Job description

About the Role

Our client is searching for dedicated and responsive individuals to join their Customer Service & Helpdesk team, supporting clients remotely from the Mahikeng, North West region. As a Client Support Associate, you will provide essential assistance to customers, addressing their needs and resolving inquiries effectively. This remote role allows you to contribute significantly to client satisfaction while enjoying the flexibility of working from home. You will be an integral part of a supportive virtual team, committed to delivering excellent service and maintaining strong customer relationships through efficient and empathetic support, all managed within a structured remote work environment.

Key Responsibilities

• Respond to customer inquiries and requests through various digital channels (email, chat, phone).
• Provide clear and accurate information regarding products, services, and account details.
• Troubleshoot and resolve customer issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with internal teams to ensure seamless customer experiences.
• Identify opportunities to enhance customer satisfaction and loyalty.

Requirements

• Experience in a customer service or support role.
• Excellent written and verbal communication skills are essential for remote interaction.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Proficiency with CRM software and remote work tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A proactive approach to customer support.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible remote work arrangement to promote work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and online training.
• A supportive and collaborative virtual team environment.