Customer Support Administrator - Mahikeng

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work arrangement

Job summary

Placements24 in Mahikeng, North West, is seeking a detail-oriented Customer Support Administrator to manage inquiries, process orders, and maintain CRM records with precision. The role operates on a hybrid model, combining on-site collaboration with remote work, and offers growth opportunities within a reputable retail services company.

You will liaise with sales, logistics and technical teams to resolve issues quickly and ensure a consistently high level of customer satisfaction.

Qualifications

• Minimum 2 years in client support, administration or related roles.
• Excellent organizational and time management skills.
• Strong verbal and written English communication.
• Proficiency in Microsoft Office and CRM software.
• Customer-centric mindset with commitment to service excellence.
• Ability to multitask and prioritize in a fast-paced setting.
• Comfortable with hybrid office/remote tasks.
• Must be able to commute to the Mahikeng office.
• Retail or service industry experience is beneficial.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person when needed.
• Process customer orders, returns, and exchanges accurately.
• Maintain and update customer records in the CRM with high accuracy.
• Generate reports on customer service metrics like response times and resolution rates.
• Coordinate with sales, logistics, and technical teams to resolve concerns.
• Develop and update customer service documentation and knowledge base articles.
• Identify trends and recommend service improvements.
• Ensure a positive customer experience through timely support.
• Collaborate effectively in a hybrid work environment.

Skills

Customer service

Administrative tasks

CRM software

Microsoft Office

English communication

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client, a prominent retail services company, is seeking a detail-oriented and customer-centric Customer Support Administrator to join their team in Mahikeng, North West . This role is crucial in managing customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction with our services. You will be responsible for handling administrative tasks that support our customer service operations, acting as a key liaison between customers and internal departments. This is an excellent opportunity for an organized individual to contribute to a reputable organization within the Mahikeng area. The position operates on a hybrid model, blending essential on-site collaboration with remote work flexibility, promoting a balanced work experience in the North West province.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and potentially in-person, providing information and resolving basic issues.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer records in the CRM system with high accuracy.
• Generate reports on customer service metrics, such as response times and resolution rates.
• Coordinate with sales, logistics, and technical teams to ensure prompt resolution of customer concerns.
• Assist in developing and updating customer service documentation and knowledge base articles.
• Identify trends in customer inquiries and feedback to recommend service improvements.
• Ensure a positive customer experience by providing timely and effective support.
• Manage customer communication logs and follow up on outstanding issues.
• Collaborate effectively with team members in a hybrid work environment.

Requirements

• Minimum of 2 years of experience in a customer support, administrative, or client relations role.
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
• A customer-centric mindset with a commitment to service excellence.
• Ability to multitask and prioritize tasks effectively in a fast-paced setting.
• Comfortable working in a hybrid environment, demonstrating adaptability to both office and remote tasks.
• Good problem-solving skills and attention to detail.
• Must be able to commute to our office in Mahikeng, North West , as required by the hybrid schedule.
• Previous experience in the retail or service industry is beneficial.

Benefits

Our client offers a competitive salary based on experience, along with benefits such as medical aid and a provident fund. The hybrid work arrangement provides flexibility and promotes work-life balance. Opportunities for professional growth and development within the company are available. Join a stable and reputable organization in Mahikeng, North West , that values its employees and fosters a collaborative team environment. Be part of a company that plays a significant role in the local economy.