Customer Support Specialist - No Remote

Placements24; Mbombela (Nelspruit); À distance; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Training

Friendly office environment

Team-building events

Nelspruit location

Résumé du poste

Placements24 in Nelspruit, Mpumalanga, is seeking a dedicated Customer Support Specialist to join our office team. You will be the primary contact for customers, delivering courteous service and resolving inquiries efficiently.

The successful candidate will communicate clearly, troubleshoot issues, and document interactions in our CRM. This full-time on-site role offers growth opportunities, a supportive environment, and competitive benefits in a busy office setting.

Qualifications

• Previous experience in customer support or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using computers and standard office software.
• Ability to manage multiple tasks and prioritize effectively.
• Must work full-time in the Nelspruit office.
• Patient, empathetic, and professional demeanor.
• High school diploma or equivalent; further education is an advantage.

Responsabilités

• Respond to customer inquiries via phone, email, and in-person interactions promptly and professionally.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with troubleshooting, order processing, and general inquiries.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to supervisors or relevant departments for resolution.
• Gather customer feedback and report trends for service improvement.
• Build rapport with customers and ensure a positive service experience.
• Collaborate with team members to achieve departmental goals.
• Maintain a thorough understanding of our client's offerings to effectively assist customers.

Connaissances

Customer support

Communication

Problem solving

Computers

Multitasking

Teamwork

Formation

High School Diploma or equivalent

Description du poste

About the Role

Our client is seeking a dedicated Customer Support Specialist to join their team in Nelspruit, Mpumalanga, ZA . This is a full-time, on-site position where you will be the primary point of contact for customers, providing exceptional service and support. You will play a vital role in ensuring customer satisfaction, resolving inquiries efficiently, and maintaining positive relationships. The ideal candidate is passionate about helping people, possesses strong communication skills, and thrives in a collaborative office environment. This is an excellent opportunity to advance your career in customer service with a reputable organization that values its employees. Join us and contribute to our client's commitment to excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions promptly and professionally.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with troubleshooting issues, order processing, and general inquiries.
• Document customer interactions and resolutions meticulously in the CRM system.
• Escalate complex issues to supervisors or relevant departments for resolution.
• Gather customer feedback and report trends to management for service improvement.
• Build rapport with customers and ensure a positive service experience.
• Collaborate with team members to achieve departmental goals.
• Maintain a thorough understanding of our client's offerings to effectively assist customers.

Requirements

• Previous experience in customer support or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using computers and standard office software.
• Ability to manage multiple tasks and prioritize effectively.
• Must be able to work full-time in our office located in Nelspruit, Mpumalanga, ZA .
• A patient, empathetic, and professional demeanor.
• High school diploma or equivalent; further education is an advantage.
• Demonstrated ability to work well within a team.

Benefits

• Competitive annual salary.
• Comprehensive health and wellness benefits.
• Paid time off and company holidays.
• Opportunities for professional development and training.
• A supportive and friendly office environment.
• Team-building activities and social events.
• Convenient location in Nelspruit .