Customer Support Specialist - Upington Operations

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Full-time employment

On-the-job training

Job summary

Placements24 in Upington, Northern Cape, is seeking a Customer Support Specialist dedicated to delivering prompt, accurate assistance to clients. You will be the first point of contact, handle inquiries by phone and email, and guide customers through our offerings with professionalism.

The role requires clear communication, strong problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience in customer service or a related field is required.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving capabilities.
• Proficiency in using computers and standard office software.

Responsibilities

• Respond to customer inquiries via phone, email, and potential in-person visits.
• Provide detailed information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate unresolved issues to the appropriate departments for resolution.
• Maintain accurate customer records and document all interactions in the CRM system.
• Process customer requests, orders, or applications as needed.
• Gather customer feedback and identify areas for service improvement.
• Ensure a high level of customer satisfaction and retention.
• Adhere to all company standards and operational procedures.
• Collaborate with team members to achieve departmental goals.

Skills

Customer service

Excellent communication

Problem solving

CRM proficiency

Multi-tasking

Team player

Education

High school diploma or equivalent

Tools

CRM system

MS Office

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their operations in Upington, Northern Cape. This role is vital for ensuring our customers receive prompt, accurate, and helpful support regarding our client's offerings. The ideal candidate will be an excellent communicator, adept at problem-solving, and committed to providing a superior customer experience. You will be the primary point of contact for customers, handling inquiries, resolving issues, and guiding them through our client's services. This position requires a strong work ethic and the ability to thrive in a fast-paced environment. We are looking for an individual who is passionate about customer satisfaction and eager to contribute to a dynamic team. This is a fantastic opportunity to build a career with a reputable company, based at our Upington office, contributing directly to client retention and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person visits.
• Provide detailed information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate unresolved issues to the appropriate departments for resolution.
• Maintain accurate customer records and document all interactions in the CRM system.
• Process customer requests, orders, or applications as needed.
• Gather customer feedback and identify areas for service improvement.
• Ensure a high level of customer satisfaction and retention.
• Adhere to all company standards and operational procedures.
• Collaborate with team members to achieve departmental goals.

Requirements

• Previous experience in customer service or a related field is required.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving capabilities.
• Proficiency in using computers and standard office software.
• Ability to manage multiple tasks and prioritize effectively.
• A customer-centric mindset with a patient and professional demeanor.
• High school diploma or equivalent qualification.
• Ability to work effectively within a team structure.
• Must be available to work on-site in Upington, Northern Cape.
• A commitment to providing exceptional service.

Benefits

• Competitive salary package reflective of your skills and experience.
• Full-time employment with regular working hours.
• On-the-job training and ongoing professional development opportunities.
• Be part of a recognized company with a strong presence in Upington.
• Opportunities for career advancement within the organization.
• Standard South African employee benefits, including leave and medical aid contributions.
• Work in a supportive and collaborative team environment.
• Regular performance feedback and reviews.
• Access to company resources and training materials.
• Contribute to improving the customer experience for a key regional player.