Customer Support Specialist

Placements24; Upington; Ibrido; ZAR 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Retirement fund

Paid leave

Hybrid work

Professional development

Descrizione del lavoro

Placements24 in Upington, Northern Cape is seeking a Customer Support Specialist to be the first point of contact for customers, handling inquiries and resolving issues with empathy and efficiency.

This hybrid role blends remote flexibility with in-office collaboration, enabling you to deliver outstanding service while contributing to team goals and professional development in the Northern Cape.

Competenze

• Experience in customer support or client service.
• Excellent communication and active listening skills.
• Strong organizational and time-management abilities.
• Ability to stay calm under stress.
• Familiarity with CRM and ticketing systems.
• Proficient with common computer software and technology.
• Willingness to work in a hybrid Upington office.
• High school diploma or equivalent.
• Commitment to delivering exceptional customer service.
• Ability to adapt to new processes and technologies.

Mansioni

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve service.
• Follow communication guidelines and procedures.
• Contribute to team goals and success.
• Maintain a positive and empathetic attitude toward all customers.

Conoscenze

Customer support

Active listening

Time management

CRM systems

Ticketing software

Communication

Adaptability

Hybrid work

Tech proficiency

Customer service

Formazione

High school diploma

Strumenti

CRM software

Ticketing software

Descrizione del lavoro

About the Role

Our client, a dynamic and customer-focused enterprise, is seeking a dedicated Customer Support Specialist for their **Upington, Northern Cape** operations. This hybrid role requires a professional who is passionate about delivering outstanding customer experiences. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction with our services. The ideal candidate possesses excellent communication skills, empathy, and a proactive approach to problem-solving. This position offers a blend of remote work flexibility and essential in-office collaboration, allowing you to contribute effectively while maintaining a healthy work-life balance. Join a team that values your contribution and provides opportunities for growth within the **Northern Cape** region. We are committed to providing top-tier support and building lasting customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve service.
• Follow communication guidelines and procedures.
• Contribute to team goals and success.
• Maintain a positive and empathetic attitude toward all customers.

Requirements

• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong organizational and time-management abilities.
• Ability to handle stressful situations calmly and effectively.
• Familiarity with CRM systems and support ticketing software.
• Proficiency in computer applications and technology.
• Willingness to work in a hybrid model, commuting to the **Upington, Northern Cape** office as required for team collaboration and specific operational needs.
• High school diploma or equivalent; additional qualifications are a plus.
• A commitment to providing exceptional customer service.
• Ability to adapt to new processes and technologies.

Benefits

Our client offers a competitive salary and a benefits package that includes medical aid contributions and retirement fund options. Employees are entitled to paid annual leave and other statutory benefits. The hybrid work model provides flexibility, combining the convenience of remote work with the benefits of in-office teamwork and professional development opportunities. You will join a supportive work environment focused on professional growth and customer satisfaction in the **Northern Cape**. This is an excellent opportunity to build your career with a company that values its employees and their contributions.