Customer Support Specialist

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Customer Support Specialist to join our established team in Tembisa, Gauteng. You will handle inquiries, resolve issues, and guide customers through our offerings, emphasizing proactive service and efficient resolution.

The role requires strong communication, the ability to manage multiple tasks, and experience with CRM tools. On-site work in Tembisa during core hours is essential for success and community engagement.

Qualifications

• Minimum of a National Certificate or Diploma in a relevant field.
• Experience in a dedicated customer support role.
• Excellent written and verbal communication skills.
• Familiarity with CRM tools.
• Strong organization and multitasking abilities.
• Must be able to work on-site in Tembisa during core business hours.

Responsibilities

• Handle inbound customer service requests, ensuring prompt and effective resolution.
• Educate customers on product features, benefits, and troubleshooting steps.
• Investigate and resolve customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions and transactions in the support system.
• Collaborate with internal departments to resolve customer issues promptly.
• Proactively identify customer needs and suggest appropriate solutions or services.

Skills

Customer support

CRM tools

Communication

Multitasking

Education

National Certificate or Diploma

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic Customer Support Specialist to join their established team in Tembisa, Gauteng . You will be instrumental in delivering outstanding customer experiences by addressing inquiries, resolving issues, and providing guidance on our client's offerings. This role demands a proactive approach and a commitment to customer satisfaction. We are looking for individuals who can effectively communicate complex information, manage a diverse workload, and contribute positively to a team environment focused on service excellence and operational efficiency within the local community.

Key Responsibilities

• Handle inbound customer service requests, ensuring prompt and effective resolution.
• Educate customers on product features, benefits, and troubleshooting steps.
• Investigate and resolve customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions and transactions in the support system .
• Collaborate with internal departments to resolve customer issues promptly.
• Proactively identify customer needs and suggest appropriate solutions or services.

Requirements

• Minimum of a National Certificate or Diploma in a relevant field.
• Demonstrated experience in a dedicated customer support role.
• Exceptional communication and interpersonal skills, both written and verbal.
• Familiarity with customer relationship management (CRM) tools.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Must be able to work on-site in Tembisa during core business hours.

Benefits

• Attractive annual salary package, reflecting experience and performance.
• Comprehensive medical and life insurance benefits.
• Paid time off, including annual leave and sick days.
• Opportunities for skill development and career progression within a reputable organization.
• A stable, professional work environment located conveniently in Tembisa .