Customer Service Representative - Bloemfontein

Placements24; Bloemfontein; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund

Training and career advancement

Job summary

Placements24 in Bloemfontein is seeking a customer-oriented Customer Service Representative. The role combines on-site collaboration in the Bloemfontein office with remote flexibility in a supportive, growth-focused company.

The successful candidate will handle inquiries across channels, resolve issues effectively, and educate customers on products and policies. A high level of empathy, strong communication, and CRM proficiency are essential for success.

Qualifications

• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Proficiency with common computer applications and CRM software.
• Strong problem-solving skills and the ability to remain patient and empathetic with customers.
• Ability to manage multiple tasks and prioritize workload effectively in Bloemfontein.

Responsibilities

• Manage customer interactions via phone, email, and potentially live chat, providing prompt and accurate responses.
• Resolve customer issues and complaints efficiently, ensuring a positive resolution experience.
• Educate customers on product features, services, and company policies.
• Maintain detailed records of customer communications and transactions in the CRM system.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Identify opportunities to enhance customer loyalty and satisfaction.

Skills

Customer service

Verbal communication

Written communication

CRM software

Problem solving

Multitasking

Empathy

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a customer-oriented Customer Service Representative to join their team in Bloemfontein. This role is integral to providing excellent customer support, addressing inquiries, and ensuring customer satisfaction across all touchpoints. You will be working in a dynamic hybrid environment, offering a blend of on-site collaboration in our Bloemfontein office and remote flexibility. This position is ideal for individuals who are passionate about helping others, possess strong communication skills, and are looking for a stable role within a supportive and growing company that values employee well-being and professional development.

Key Responsibilities

• Manage customer interactions via phone, email, and potentially live chat, providing prompt and accurate responses.
• Resolve customer issues and complaints efficiently, ensuring a positive resolution experience.
• Educate customers on product features, services, and company policies.
• Maintain detailed records of customer communications and transactions in the CRM system.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Identify opportunities to enhance customer loyalty and satisfaction.

Requirements

• Proven experience in a customer service role, preferably in a similar industry.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Proficiency with common computer applications and CRM software.
• Strong problem-solving skills and the ability to remain patient and empathetic with customers.
• Ability to manage multiple tasks and prioritize workload effectively in Bloemfontein.
• High school diploma or equivalent qualification required.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work arrangement providing flexibility between home and office in Bloemfontein.
• Comprehensive medical aid and retirement fund options.
• Opportunities for ongoing training and career advancement within the organization.
• A positive and supportive work environment focused on teamwork and customer success.