Customer Care Representative

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Career development and training

Hybrid work model

Friendly and collaborative environment

Job summary

Placements24 in Bloemfontein is seeking a compassionate Customer Care Representative to join a dedicated team. The role focuses on delivering outstanding service across phone, email, and live chat, addressing inquiries, and ensuring customer satisfaction while upholding the company’s service standards.

This position offers a hybrid work model, onboarding and ongoing training, and a supportive environment that values patient listening, clear communication, and efficient problem-solving to build

Qualifications

• Experience in customer service or related field.
• Excellent listening, communication, and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to handle multiple tasks and manage time effectively.
• Strong commitment to providing exceptional customer experiences.

Responsibilities

• Manage customer inquiries via phone, email, and online chat platforms.
• Provide detailed information regarding products, services, and policies.
• Resolve customer issues and complaints with patience and efficiency, escalating when necessary.
• Document all customer interactions and resolutions within the CRM system.
• Contribute to a positive team atmosphere and assist colleagues as needed.

Skills

Active listening

Communication

Problem solving

Multitasking

Tools

CRM software

Office apps

Job description

About the Role

Our client is looking for a compassionate and efficient Customer Care Representative to join their dedicated team in Bloemfontein . You will be responsible for delivering outstanding customer service, addressing inquiries, and ensuring customer satisfaction across all touchpoints. This role is fundamental to fostering positive client relationships and supporting the company's commitment to excellence. We seek individuals who are empathetic, skilled communicators, and eager to contribute to a supportive team environment that values professional growth and customer focus.

Key Responsibilities

• Manage customer inquiries via phone, email, and online chat platforms.
• Provide detailed information regarding products, services, and policies.
• Resolve customer issues and complaints with patience and efficiency, escalating when necessary.
• Document all customer interactions and resolutions within the CRM system.
• Contribute to a positive team atmosphere and assist colleagues as needed.

Requirements

• Previous experience in customer service or a related field.
• Excellent listening, communication, and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to handle multiple tasks and manage time effectively.
• A strong commitment to providing exceptional customer experiences.

Benefits

• Competitive salary and regular performance reviews.
• Comprehensive health and wellness benefits.
• Opportunities for career development and training.
• Hybrid work model offering a balance between office and remote work.
• A friendly and collaborative work environment in Bloemfontein .