Customer Support Representative - Logistics

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Paid time off

Job summary

Placements24 is seeking a Customer Support Representative to join our logistics team in Mahikeng, North West. You will be the first point of contact for clients, handling inquiries about shipping, tracking and delivery with a focus on accuracy and timely resolutions.

The role requires strong communication skills, attention to detail, and the ability to collaborate with dispatch, operations, and sales teams to resolve issues and maintain customer satisfaction.

Qualifications

• Requires high school diploma; additional logistics/customer service education is a plus.
• Experience in customer support within logistics/transportation is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Customer-focused attitude and teamwork.

Responsibilities

• Respond to inquiries via phone, email, and in-person regarding shipping status and service offerings.
• Track shipments and provide timely updates to customers.
• Resolve complaints and issues related to logistics services; escalate when needed.
• Process shipping documents and ensure data accuracy.
• Assist customers with booking shipments and understanding terms.
• Maintain customer records in the CRM system.
• Collaborate with operations and dispatch to ensure timely deliveries.

Skills

Communication

Attention to detail

Proactive problem solving

Team collaboration

CRM proficiency

Education

High school diploma

Post-secondary in logistics or customer service

Tools

CRM software

Shipping software

Job description

About the Role

Our client, a prominent player in the logistics and supply chain industry, is seeking a dedicated Customer Support Representative to join their bustling operations in Mahikeng, North West. This role is integral to ensuring smooth customer interactions and providing efficient support for logistical queries. You will be the first point of contact for clients, assisting with inquiries related to shipping, tracking, and delivery. The ideal candidate possesses excellent communication skills, a strong attention to detail, and a proactive approach to problem-solving. Working within the Mahikeng, North West region, you will collaborate closely with dispatch, operations, and sales teams to resolve customer issues effectively. This on-site position offers a dynamic work environment where efficiency and customer satisfaction are paramount. Your role is vital in maintaining strong client relationships and ensuring the smooth flow of goods and information. Join a company that values its people and is committed to operational excellence in the logistics sector.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding shipping status, delivery times, and service offerings.
• Track shipments and provide customers with accurate and timely updates.
• Resolve customer complaints and issues related to logistics services, escalating when necessary.
• Process shipping documentation and ensure accuracy of information.
• Assist customers with booking new shipments and understanding service terms.
• Maintain customer records and document all interactions in the company's CRM system.
• Collaborate with operations and dispatch teams to ensure timely deliveries and address any logistical challenges.
• Provide information on pricing, promotions, and service availability.
• Ensure a high level of customer satisfaction by delivering prompt and effective support.

Requirements

• High school diploma or equivalent; further education or certification in logistics or customer service is a plus.
• Proven experience in a customer support or customer service role, preferably within the logistics or transportation industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM software and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A customer-focused attitude with a passion for providing excellent service.
• Familiarity with shipping software and tracking systems is advantageous.
• Ability to work collaboratively within a team environment.

Benefits

Our client offers a competitive salary and a benefits package that includes medical aid contributions and paid time off. The role is based in Mahikeng, North West, providing local employment opportunities. Employees benefit from training programs focused on logistics and customer service, with potential for career growth within the company. Join a stable and reputable organization in the logistics sector. Our client is committed to fostering a supportive and team-oriented work environment. This is an excellent opportunity to build a career in customer support within a vital industry.