Customer Service Agent - Logistics Support

Placements24; East London; Sur place; ZAR 89 000 - 201 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical aid

Retirement fund

Training provided

Career progression

Annual leave

Résumé du poste

Placements24 in East London is seeking a Customer Service Agent to manage client communications, track shipments, and ensure smooth logistics operations on-site. You will be the primary liaison between clients and the operations team, addressing inquiries and resolving issues promptly.

The role requires excellent communication, strong organization, and a proactive approach. You will work in a professional office environment with a team of logistics specialists, contributing to high-quality

Qualifications

• Experience in logistics or customer service preferred.
• Strong communication and organizational skills.
• Proficient with CRM and office software.
• Willingness to work on-site in East London.

Responsabilités

• Handle customer inquiries regarding shipment status and delivery times.
• Provide information on logistics services, pricing, and documentation.
• Resolve customer issues and complaints related to shipments promptly.
• Coordinate with operations to track shipments and provide updates to clients.
• Process shipping documentation and ensure information accuracy.
• Assist clients with booking shipments and managing logistics needs.

Connaissances

Customer service

Verbal & written communication

Organizational skills

Multitasking

Formation

Matric / National Senior Certificate

Outils

CRM software

MS Office

Description du poste

About the Role

Our client, a prominent player in the logistics and supply chain industry, is seeking a dedicated Customer Service Agent to join their team at their East London, Eastern Cape office. This on-site role is crucial for managing client communications, tracking shipments, and ensuring the seamless flow of goods. You will be the primary liaison between clients and the operations team, addressing inquiries and resolving issues related to logistics services. The ideal candidate possesses excellent communication skills, a strong sense of organization, and a proactive approach to problem-solving. This is a fantastic opportunity to advance your career in the dynamic logistics sector within a supportive and reputable company. You will work in a professional office environment, collaborating with a team of logistics experts. We are looking for reliable individuals who are detail-oriented and eager to learn the intricacies of supply chain management. Your contributions will directly impact client satisfaction and operational efficiency. Join our client in East London and become an essential part of our commitment to delivering exceptional logistics solutions.

Key Responsibilities

• Handle customer inquiries regarding shipment status, tracking, and delivery times.
• Provide information on logistics services, pricing, and documentation requirements.
• Resolve customer issues and complaints related to shipments and deliveries promptly.
• Coordinate with the operations team to track shipments and provide updates to clients.
• Process shipping documentation and ensure accuracy of information.
• Assist clients with booking shipments and managing their logistics needs.
• Identify and report any operational issues or discrepancies affecting customer service.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams to ensure timely and efficient service delivery.
• Contribute to a positive and professional team environment.

Requirements

• Previous experience in customer service, preferably within the logistics, shipping, or supply chain industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in using computers, CRM software, and standard office applications.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of logistics processes and terminology is advantageous.
• High school diploma or equivalent; further education in logistics or business is a plus.
• Willingness to work on-site in East London . A professional demeanor and strong work ethic.
• Customer-focused approach with a commitment to service excellence.

Benefits

Our client offers a competitive salary package and opportunities for performance bonuses. Employees are eligible for medical aid and a retirement fund. We provide comprehensive training on logistics operations and customer service best practices. Enjoy a stable, on-site work environment within a respected industry leader. Generous annual leave and sick leave benefits are provided. Opportunities for career advancement within the logistics and operations departments are available. Join a company that values teamwork and employee development. Further benefits include staff discounts on logistics services. We foster a professional and dynamic workplace culture.