Customer Support Coordinator - Randburg

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid leave

Career development

Job summary

Placements24 is seeking a proactive Customer Support Coordinator to join the Randburg office. You will act as the liaison between clients and operations, handling inquiries, tracking shipments, and ensuring timely service delivery.

The role requires strong organizational and communication skills, proficiency with CRM systems, and the ability to manage multiple tasks in a fast-paced environment. A focus on accuracy and customer satisfaction is essential.

Qualifications

• Experience in customer service or logistics is preferred.
• Ability to manage multiple tasks with attention to detail.
• Strong communication and interpersonal skills.
• Proficiency with CRM and logistics management tools.
• Fluent in English, both written and spoken.

Responsibilities

• Serve as primary contact for customer inquiries on shipments and logistics.
• Coordinate with dispatch, warehousing and other internal teams to ensure timely service.
• Track shipments and provide real-time order updates to customers.
• Resolve customer issues and complaints promptly and professionally.
• Maintain accurate customer records and update shipment statuses.
• Process new orders and ensure required documentation is complete.
• Inform clients of potential delays or disruptions proactively.
• Assist with shipping documentation and customs requirements.
• Collect customer feedback to identify service improvements.
• Ensure compliance with company policies and industry regulations.

Skills

CRM software

Logistics systems

Communication

Organization

Time management

Problem solving

Multitasking

Teamwork

English

Education

High school diploma

Tools

WMS system

ERP software

CRM platform

Job description

About the Role

Our client, a growing logistics and supply chain company, is seeking a proactive and organized Customer Support Coordinator to join their team in Randburg, Gauteng. This role is critical for ensuring efficient communication between clients and the operational teams, managing inquiries, and resolving any logistical challenges that may arise. The ideal candidate will possess excellent organizational skills, strong problem-solving abilities, and a dedication to providing exceptional service. You will be based at our client's Randburg office, working collaboratively to streamline customer interactions and improve service delivery. This is a fantastic opportunity for an individual who thrives in a fast-paced environment and is keen to contribute to the smooth operation of a vital industry. If you are a detail-oriented professional with a passion for customer satisfaction, we encourage you to apply and become a key player in our client's support network in Randburg.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding shipments and logistics.
• Coordinate with various internal departments (e.g., dispatch, warehousing) to ensure timely service delivery.
• Track shipments and provide customers with real-time updates on their orders.
• Resolve customer issues and complaints promptly and effectively.
• Maintain accurate customer records and update shipment statuses in the tracking system.
• Process new orders and ensure all necessary documentation is in place.
• Communicate potential delays or disruptions to clients proactively.
• Assist with the management of shipping documentation and customs requirements.
• Gather customer feedback to identify areas for service improvement.
• Ensure adherence to company policies and industry regulations.

Requirements

• Previous experience in customer service, logistics, or a related field is advantageous.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using CRM software and logistics management systems.
• Ability to multitask and prioritize tasks effectively in a dynamic environment.
• Problem-solving skills and the ability to work under pressure.
• High school diploma or equivalent; further education in logistics or business is a plus.
• Detail-oriented with a high degree of accuracy.
• Ability to work collaboratively within a team in the Randburg office.
• Proficiency in English.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, including medical aid, a retirement fund, and paid leave. Employees benefit from working within a growing industry and a supportive team environment. Opportunities for professional development and career advancement are available. The Randburg location provides a stable and accessible work setting, contributing to a healthy work-life balance. This role is perfect for individuals seeking a structured career in logistics customer support.