Customer Service Associate - Logistics

Placements24; Vrystaat; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Professional development opportunities

Medical aid contributions

Employee assistance program

Paid annual leave

Job summary

Placements24 is hiring a Customer Service Associate in Upington, Northern Cape. This role supports customer inquiries, tracks shipments, and resolves issues to ensure smooth logistics operations.

The position offers a hybrid work arrangement, combining remote tasks with in-office collaboration at the Upington hub. The ideal candidate has strong communication skills, experience in customer service within logistics, and a proactive approach to resolving issues affecting delivery timelines and

Qualifications

• Previous experience in customer service, preferably within the logistics or supply chain industry.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in using computer systems, including tracking software and CRM databases.
• Ability to work effectively in a hybrid environment, managing tasks both remotely and in the office.
• Familiarity with shipping documentation is a plus.
• Must be based in or willing to commute to Upington, Northern Cape.

Responsibilities

• Handle customer inquiries regarding shipment status, delivery times, and service information via phone, email, and internal messaging systems.
• Track shipments and provide real-time updates to clients.
• Resolve customer issues and complaints related to logistics, such as delays, damages, or misplacements.
• Process service requests, including booking pickups and deliveries.
• Maintain accurate customer records and update shipment statuses in the company's tracking system.
• Collaborate with dispatchers, drivers, and warehouse staff to facilitate efficient operations.
• Provide information on company policies, pricing, and service offerings.
• Identify opportunities to improve customer service processes and efficiency.
• Ensure a high level of customer satisfaction by providing prompt and accurate assistance.

Skills

Communication

Customer Service

Problem Solving

Organization

Education

High School Diploma

Tools

CRM systems

Tracking software

Job description

About the Role Our client, a leading national logistics and supply chain company, is seeking a diligent Customer Service Associate to join their team in **Upington, Northern Cape**. This role is essential for ensuring efficient communication and problem resolution for our diverse client base. The position offers a hybrid work arrangement, allowing for a balanced approach between remote work and in-office presence at our **Upington** hub. The ideal candidate will possess excellent communication skills, a strong understanding of customer service principles, and a proactive attitude towards resolving logistical challenges. You will be responsible for managing customer inquiries, tracking shipments, and providing solutions to ensure the smooth flow of goods.

Key Responsibilities

• Handle customer inquiries regarding shipment status, delivery times, and service information via phone, email, and internal messaging systems.
• Track shipments and provide real-time updates to clients.
• Resolve customer issues and complaints related to logistics, such as delays, damages, or misplacements.
• Process service requests, including booking pickups and deliveries.
• Maintain accurate customer records and update shipment statuses in the company's tracking system.
• Collaborate with dispatchers, drivers, and warehouse staff to facilitate efficient operations.
• Provide information on company policies, pricing, and service offerings.
• Identify opportunities to improve customer service processes and efficiency.
• Ensure a high level of customer satisfaction by providing prompt and accurate assistance.

Requirements

• Previous experience in customer service, preferably within the logistics or supply chain industry.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Excellent organizational skills and attention to detail.
• Proficiency in using computer systems, including tracking software and CRM databases.
• Ability to work effectively in a hybrid environment, managing tasks both remotely and in the office.
• Problem-solving skills and the ability to think on your feet.
• Familiarity with shipping documentation and processes is a plus.
• Must be based in or willing to commute to **Upington, Northern Cape** for the hybrid work arrangement.

High school diploma or equivalent required; further education is beneficial.

Benefits

• Annual salary of ZAR.
• Flexible hybrid work schedule.
• Opportunities for professional development and career growth in the logistics sector.
• A supportive and team-oriented work environment in **Upington**.
• Medical aid contributions.
• Employee assistance program.
• Paid annual leave.