Customer Support Representative - Klerksdorp

Placements24; Klerksdorp; Hybrid; ZAR 83,000 - 138,000; Part time

Benefits offered by this job

Hybrid work model

Competitive hourly wage

Paid sick leave

Training opportunities

Job summary

Placements24 in Klerksdorp, North West, is seeking a part-time Customer Support Representative to join their team in a hybrid role blending remote flexibility with in-office collaboration.

You will assist customers with inquiries, provide product information, and resolve issues while maintaining accurate records and a positive, professional demeanor. This role offers flexible hours and opportunities for training and growth within the local community.

Qualifications

• Experience in customer service preferred.
• Excellent verbal and written communication.
• Strong interpersonal skills and empathy.
• Basic computer proficiency.
• Able to work part-time hours.
• Reliable and punctual.
• Willing to work both remotely and from the Klerksdorp office.
• Time management and multitasking.
• Attention to detail.
• Commitment to excellent service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging.
• Provide information about products and services.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer requests and update customer records accurately.
• Escalate complex issues to senior staff when necessary.
• Gather customer feedback and report recurring issues.
• Adhere to company policies and procedures in all customer interactions.
• Participate in scheduled team meetings and training sessions.
• Maintain a positive and professional attitude.
• Contribute to a collaborative team environment.

Skills

Customer service

Communication

Multitasking

Punctuality

Tools

CRM software

Job description

About the Role

Our client, a dynamic and customer-focused organization, is seeking a part-time Customer Support Representative to join their team in Klerksdorp , North West. This role offers a unique opportunity to contribute to exceptional customer service while enjoying a hybrid work arrangement, blending remote flexibility with in-office collaboration. You will be instrumental in assisting customers with their inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is someone with a friendly demeanor, strong communication skills, and a genuine desire to help. This part-time position is perfect for individuals seeking to balance their professional commitments with personal life while working in the vibrant community of Klerksdorp .

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide information about products and services.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer requests and update customer records accurately.
• Escalate complex issues to senior staff when necessary.
• Gather customer feedback and report any recurring issues.
• Adhere to company policies and procedures in all customer interactions.
• Participate in scheduled team meetings and training sessions.
• Maintain a positive and professional attitude.
• Contribute to a collaborative team environment.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a patient, empathetic approach.
• Basic computer proficiency and ability to learn new software quickly.
• Ability to work part-time hours as scheduled.
• Must be reliable and punctual.
• A willingness to work both remotely and from the Klerksdorp office.
• Ability to manage time effectively and multitask.
• Strong attention to detail.
• A commitment to providing excellent customer service.

Benefits

• Competitive hourly wage for a part-time role.
• Hybrid work model offering flexibility.
• Opportunity to gain valuable experience in customer support.
• Supportive team environment.
• Regular training and development opportunities.
• Work within the local community of Klerksdorp .
• Paid sick leave as per legislation.
• Exposure to various customer service scenarios.
• Potential for increased hours or permanent roles based on performance.