Customer Support Officer

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Paid annual leave

Job summary

WhatJobs Direct is seeking a proactive Customer Support Officer to assist clients in Klerksdorp, North West. The role combines remote work with occasional in-person meetings and requires handling inquiries across multiple channels while maintaining CRM records.

The ideal candidate brings customer support or administrative experience, strong communication, and detail-oriented organizational skills, plus comfort with a remote team and CRM software.

Qualifications

• Previous experience in a customer support or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and standard office applications.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize workload effectively.
• A proactive approach to problem-solving and customer service.
• Comfortable working independently and as part of a remote team.
• High school diploma or equivalent; relevant certifications are a plus.
• Familiarity with the services offered by WhatJobs Direct is an advantage.
• Residency in or near Klerksdorp is preferred for potential occasional site visits.

Responsibilities

• Handle incoming customer inquiries via phone, email, and internal messaging systems.
• Provide detailed information about products, services, and account management.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process customer requests, such as order modifications, account updates, and service inquiries.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with sales and technical teams to ensure comprehensive customer solutions.
• Gather customer feedback and report on trends to improve service delivery.
• Ensure all customer interactions are professional and adhere to company standards.
• Assist in developing customer support documentation and FAQs.
• Contribute to achieving team targets for response times and customer satisfaction scores.

Skills

Customer support

Administrative experience

CRM software

Communication

Organizational skills

multitask

Remote work

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

WhatJobs Direct is looking for a proactive and organized Customer Support Officer to join our team serving clients in Klerksdorp, North West . This role involves providing comprehensive support and ensuring customer satisfaction through various communication channels. While the role is primarily remote, occasional in-person meetings may be required, offering a flexible hybrid experience. You will be responsible for managing customer inquiries, resolving issues efficiently, and contributing to a positive brand image. This is a fantastic opportunity for a detail-oriented individual with a strong commitment to service excellence.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and internal messaging systems.
• Provide detailed information about products, services, and account management.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process customer requests, such as order modifications, account updates, and service inquiries.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with sales and technical teams to ensure comprehensive customer solutions.
• Gather customer feedback and report on trends to improve service delivery.
• Ensure all customer interactions are professional and adhere to company standards.
• Assist in developing customer support documentation and FAQs.
• Contribute to achieving team targets for response times and customer satisfaction scores.

Requirements

• Previous experience in a customer support or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and standard office applications.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize workload effectively.
• A proactive approach to problem-solving and customer service.
• Comfortable working independently and as part of a remote team.
• High school diploma or equivalent; relevant certifications are a plus.
• Familiarity with the services offered by WhatJobs Direct is an advantage.
• Residency in or near Klerksdorp is preferred for potential occasional site visits.

Benefits

Our client offers a competitive salary, opportunities for professional growth and development, and a supportive work environment. Benefits include medical aid contributions, a provident fund, and paid annual leave. The role provides a degree of flexibility with its remote component, allowing for a better work-life balance. You will have access to ongoing training to enhance your skills and career prospects within the company.