Customer Support Agent - Hybrid

Placements24; Klerksdorp; Hybrid; ZAR 89,000 - 134,000; Part time

Benefits offered by this job

Hybrid work

Training opportunities

Career growth

Supportive team

Job summary

WhatJobs Direct in Klerksdorp, North West, is seeking a proactive Customer Support Agent to be the voice of the company, assisting customers with inquiries and ensuring a positive service experience. The role offers a flexible hybrid work model.

You will handle calls, emails, and chats, provide product information, and document interactions in the CRM. Training is provided; prior customer service helps but is not required.

Qualifications

• Previous customer service experience is preferred but not essential; comprehensive training will be provided.
• Excellent communication skills, both verbal and written.
• Strong listening and problem-solving skills.
• Basic computer proficiency and ability to learn new software.
• Ability to multitask and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Willingness to work a hybrid schedule in Klerksdorp.
• High school diploma or equivalent.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Document customer interactions and update customer records accurately in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Adhere to service level agreements and quality standards.
• Participate in team meetings and training sessions, both remotely and in the office.
• Contribute to maintaining a positive and collaborative team environment.

Skills

Communication skills

Listening

Problem-solving

Multitasking

Time management

Positive attitude

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

About the Role

Our client, WhatJobs Direct, is looking for an energetic and reliable Customer Support Agent to join their team in Klerksdorp, North West . In this role, you will be the voice of the company, assisting customers with their inquiries and ensuring a positive and efficient service experience. This position offers a flexible hybrid work model, allowing for a balance between remote work and in-office collaboration. We seek individuals who are passionate about customer service, possess strong communication abilities, and are eager to contribute to a positive team atmosphere. If you are detail-oriented, have a knack for problem-solving, and enjoy interacting with people, this could be the perfect opportunity for you to grow your career.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Document customer interactions and update customer records accurately in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Adhere to service level agreements and quality standards.
• Participate in team meetings and training sessions, both remotely and in the office.
• Contribute to maintaining a positive and collaborative team environment.

Requirements

• Previous customer service experience is preferred but not essential; comprehensive training will be provided.
• Excellent communication skills, both verbal and written.
• Strong listening and problem-solving skills.
• Basic computer proficiency and ability to learn new software.
• Ability to multitask and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Willingness to work a hybrid schedule in Klerksdorp .
• High school diploma or equivalent.

Benefits

• Competitive part-time salary.
• Hybrid work flexibility.
• Valuable training and development opportunities.
• Supportive team environment.
• Potential for career advancement within the company.
• Opportunity to gain experience in a key industry role.