Customer Support Representative - Hybrid

Placements24; George; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Comprehensive training and development

Friendly and supportive work culture

Access to modern office facilities on‑

Job summary

WhatJobs Direct in George, Western Cape, is seeking a customer-focused Customer Support Representative to be the first point of contact for clients. The role offers a hybrid work model, blending remote work with in-office collaboration to deliver outstanding service.

You will respond to inquiries, resolve issues, and help maintain positive client relationships while contributing to process improvements in a supportive team environment.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Willingness to work a hybrid schedule, splitting time between remote and in-office work in George.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot and resolve basic to intermediate customer issues, escalating complex problems to senior staff.
• Provide accurate information about products and services.
• Process orders, forms, applications, and requests as needed.
• Maintain customer records by updating account information and interaction logs.
• Identify opportunities for service improvement and provide feedback to the management team.
• Collaborate effectively with team members in both remote and office settings.

Skills

Communication skills

Active listening

Problem-solving

Computer proficiency

Education

High school diploma or equivalent

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and customer-focused Customer Support Representative to join their team in George, Western Cape. This role is integral to providing outstanding service to our diverse client base. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. This position offers a hybrid work model, combining the flexibility of remote work with the benefits of in-office collaboration and team building. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and are eager to learn and grow within a supportive professional environment. If you are a problem-solver with a can-do attitude and a commitment to excellence,

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot and resolve basic to intermediate customer issues, escalating complex problems to senior staff.
• Provide accurate information about products and services.
• Process orders, forms, applications, and requests as needed.
• Maintain customer records by updating account information and interaction logs.
• Identify opportunities for service improvement and provide feedback to the management team.
• Collaborate effectively with team members in both remote and office settings.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and standard office software.
• Ability to multitask, prioritize, and manage time effectively.
• A friendly, patient, and empathetic demeanor.
• Willingness to work a hybrid schedule, splitting time between remote and in-office work in George.
• High school diploma or equivalent; further education or certification is a plus.

Benefits

• Competitive salary.
• Hybrid work arrangement offering flexibility.
• Opportunity to work for a growing company in the recruitment sector.
• Comprehensive training and development programs.
• Friendly and supportive work environment.
• Access to modern office facilities when working on-site.