Customer Support Representative - WhatJobs Direct

Placements24; George; Ibrido; ZAR 180.000 - 260.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

Professional development and training

Hybrid work model

Team-building activities

Employee discounts

Descrizione del lavoro

Placements24 in George, Western Cape, is hiring a Customer Support Representative for a hybrid role that blends in-office collaboration with remote work. You will be the primary contact for customers, handling inquiries, resolving issues, and guiding them through product features while documenting everything in the CRM system.

We value proactive, empathetic service with strong communication and teamwork. The role emphasizes growing customer loyalty, learning, and collaboration within a

Competenze

• Proven experience in customer service or call center environment.
• Strong written and verbal communication skills.
• Excellent listening and problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proactive approach to customer service and willingness to learn.

Mansioni

• Respond to customer inquiries via phone, email, and internal messaging systems.
• Troubleshoot and resolve customer issues related to products and services.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Provide feedback to management on customer needs and product improvements.
• Adhere to company policies and procedures in all customer interactions.
• Assist with customer onboarding and setup processes.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain a positive and professional demeanor at all times.

Conoscenze

Communication skills

Listening skills

Problem-solving

Multitasking

Proactive customer service

Teamwork

CRM familiarity

Strumenti

CRM software

Descrizione del lavoro

About the Role

Our client is looking for a dedicated and customer-focused Customer Support Representative to join their vibrant team in George, Western Cape . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This is an excellent opportunity for individuals with strong interpersonal skills and a passion for service excellence. The successful candidate will play a vital role in building and maintaining customer loyalty by providing timely, accurate, and friendly support. We believe in empowering our employees and fostering a supportive work environment where you can grow your career. This position is ideal for someone who is proactive, empathetic, and eager to contribute to a team that values customer satisfaction above all else. Join a company that is committed to excellence and customer care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and internal messaging systems.
• Troubleshoot and resolve customer issues related to products and services.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Provide feedback to management on customer needs and product improvements.
• Adhere to company policies and procedures in all customer interactions.
• Assist with customer onboarding and setup processes.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain a positive and professional demeanor at all times.

Requirements

• Previous experience in a customer service or call center environment.
• Strong communication skills, both written and verbal.
• Excellent listening and problem-solving abilities.
• Familiarity with CRM software is an advantage.
• Ability to multitask and manage time effectively.
• A proactive approach to customer service and a willingness to learn.
• Must be able to work effectively both independently and as part of a team.
• Ability to adapt to changing customer needs and company processes.
• Comfortable working in a hybrid model, with a mix of office and remote workdays.
• Reside within or be willing to commute to George, Western Cape.

Benefits

• Competitive annual salary of R .
• Access to excellent healthcare benefits.
• Opportunities for professional development and training.
• A supportive and collaborative team environment.
• Hybrid work model providing flexibility.
• Company-provided tools and resources.
• Regular team-building activities.
• Employee discount on company products.