Customer Support Agent - Hybrid Role

Placements24; George; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in George, Western Cape, is seeking a Customer Support Agent to handle inquiries via email, phone, and live chat. You will assist with product details, order tracking, and general support, while resolving complaints and processing returns.

The role offers a hybrid setup with in-office and remote work, requiring reliable, punctual individuals who excel in communication and multitasking in a fast-paced environment.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Must be reliable and punctual for both remote and in-office workdays.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Assist customers with product information, order tracking, and general support requests.
• Troubleshoot and resolve customer complaints, escalating complex issues to the relevant departments.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate customer records and interaction logs in the CRM system.
• Gather customer feedback and provide insights to improve products and services.
• Collaborate with team members to ensure consistent service delivery.
• Contribute to the team's efforts to achieve customer satisfaction targets.
• Participate in scheduled team meetings and training sessions, both remotely and in the office.

Skills

Customer service

Communication skills

Computer proficiency

Multitasking

Punctuality

Job description

About the Role

Our client, a dynamic e-commerce platform, is looking for an enthusiastic and customer-focused Customer Support Agent to join their team in George, Western Cape . This hybrid role offers a blend of remote work flexibility and in-office collaboration, fostering a supportive team environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive user experience. We pride ourselves on delivering exceptional service, and this role is pivotal in upholding that standard. The ideal candidate will possess strong communication skills, a patient demeanor, and a genuine desire to help others. This is an excellent opportunity to grow your career in customer service within a thriving local business.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Assist customers with product information, order tracking, and general support requests.
• Troubleshoot and resolve customer complaints, escalating complex issues to the relevant departments.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate customer records and interaction logs in the CRM system.
• Gather customer feedback and provide insights to improve products and services.
• Collaborate with team members to ensure consistent service delivery.
• Contribute to the team's efforts to achieve customer satisfaction targets.
• Participate in scheduled team meetings and training sessions, both remotely and in the office.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication and interpersonal skills, with a clear and concise speaking voice.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine willingness to assist customers.
• Must be able to commute to our George, Western Cape office for designated days.
• Familiarity with e-commerce platforms and online order management is a plus.
• Ability to adapt to changing priorities and learn new processes quickly.
• Must be reliable and punctual for both remote and in-office workdays.

Benefits

• This hybrid position offers a competitive salary package and the opportunity to work within a friendly and professional team.
• You will receive comprehensive training on our products and systems.
• Enjoy the flexibility of working from home on certain days, with the benefit of in-person team collaboration.
• Opportunities for professional growth and career advancement within our company are available.
• We offer a supportive work environment with regular team activities and engagement initiatives.
• Access to company-provided resources and tools for effective job performance.
• Contribute to a growing local business and make a real impact on customer satisfaction.