Customer Support Representative - George

Placements24; George; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Pension fund

Performance incentives

Career progression

Job summary

Placements24's client in George, Western Cape is seeking a Customer Support Representative. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services in a hybrid in-office/remote setup.

The role emphasizes strong communication, problem solving, and product knowledge, with some days in the George office and some remotely, to support customer loyalty and brand perception.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills in English.
• Knowledge of Afrikaans or isiXhosa is an advantage.
• Strong active listening and problem-solving abilities.
• Proficiency in basic computer skills and comfortable learning new software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic demeanor when dealing with customers.
• Must be able to work a hybrid schedule, including some days in the George office and some days remotely.
• High school diploma or equivalent qualification required.
• A team player attitude with a willingness to assist colleagues.
• Genuine desire to provide excellent customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to senior staff when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Follow communication guidelines and provide a consistently positive customer experience.
• Collaborate with team members to share information and improve support processes.
• Process orders, forms, applications, and requests as needed.
• Maintain a high level of product knowledge to assist customers effectively.
• Contribute to a positive and productive team atmosphere.

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Support Representative to join their team in George, Western Cape. This role is crucial for delivering high-quality service and ensuring customer satisfaction. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and are eager to learn and grow within a supportive team environment. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life experience. Your contribution will directly impact customer loyalty and brand perception in the George region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide accurate information regarding products, services, and policies.


• Troubleshoot and resolve customer issues effectively, escalating complex problems to senior staff when necessary.


• Document all customer interactions and resolutions accurately in the CRM system.


• Identify customer needs and suggest appropriate solutions or products.


• Follow communication guidelines and provide a consistently positive customer experience.


• Collaborate with team members to share information and improve support processes.


• Process orders, forms, applications, and requests as needed.


• Maintain a high level of product knowledge to assist customers effectively.


• Contribute to a positive and productive team atmosphere.

Requirements

• Previous experience in a customer service or call center environment is preferred.


• Excellent verbal and written communication skills in English.


• Knowledge of Afrikaans or isiXhosa is an advantage.


• Strong active listening and problem-solving abilities.


• Proficiency in basic computer skills and comfortable learning new software.


• Ability to multitask and manage time effectively in a fast-paced environment.


• A patient and empathetic demeanor when dealing with customers.


• Must be able to work a hybrid schedule, including some days in the George office and some days remotely.


• High school diploma or equivalent qualification required.


• A team player attitude with a willingness to assist colleagues.


• Genuine desire to provide excellent customer service.

Benefits

• Our client offers a competitive salary, opportunities for professional development, and a supportive work environment.


• Employees benefit from a hybrid work model, allowing for flexibility.


• Additional benefits include medical aid contributions, pension fund options, and potential performance-based incentives.


• Join a growing company that values its employees and invests in their career progression.


• Experience a workplace that promotes teamwork and customer-centricity in the beautiful city of George.