Customer Support Agent (Hybrid) - WhatJobs Direct

Placements24; Benoni; Hybrid; ZAR 70,000 - 86,000; Full time

Benefits offered by this job

Hybrid work model

Training and development programs

Career progression opportunities

Standard employee benefits

Collaborative team environment

Respected company in Benoni

Job summary

Placements24 is seeking a dedicated Customer Support Agent for our client in Benoni, Gauteng. This role offers a hybrid schedule combining in-office days with remote work, enabling flexible support to customers across channels.

You will handle inquiries, resolve issues, and document interactions in the CRM, contributing to high satisfaction, while collaborating with colleagues to meet performance metrics. The position requires excellent communication, problem-solving, and the ability to manage

Qualifications

• High school diploma or equivalent required; further qualifications are a plus.
• Previous experience in customer support or contact center roles preferred.
• Excellent verbal and written communication skills essential.
• Strong problem-solving and active listening abilities required.
• Familiarity with CRM software and helpdesk ticketing systems desired.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot issues, identify root causes, and implement solutions.
• Escalate complex problems to appropriate departments when needed.
• Maintain detailed records in the CRM system.
• Assist customers with order processing, account management, and general inquiries.
• Aim to meet performance metrics for customer satisfaction and resolution times.
• Gather customer feedback for service improvements.
• Participate in remote and in-office training sessions.

Skills

Verbal communication

Written communication

Problem solving

Active listening

CRM familiarity

Helpdesk software

Multitasking

Independent worker

Team player

Professional demeanor

Education

High school diploma

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Support Agent for their Benoni, Gauteng operations. This role adopts a hybrid working model, blending in-office responsibilities with the flexibility of remote work. You will be a key player in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. The ideal candidate is a strong communicator, possesses excellent problem-solving skills, and is committed to delivering exceptional service. This position offers a great opportunity to contribute to a reputable company while enjoying a balanced work arrangement. Join our client's team and help maintain their standard of excellence in customer care in **Benoni, Gauteng**.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries efficiently and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot customer issues, identify root causes, and implement effective solutions.
• Escalate complex problems to the appropriate departments when resolution is not immediately possible.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Assist customers with order processing, account management, and general inquiries.
• Contribute to team goals by achieving performance metrics for customer satisfaction and resolution times.
• Gather customer feedback to identify areas for service improvement.
• Participate in team meetings and training sessions, both remote and in-office.

Requirements

• Previous experience in a customer support or contact center role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks and prioritize effectively.
• Must be able to work from the office in Benoni, Gauteng as per the hybrid schedule.
• Reliable internet connectivity and a suitable workspace for remote workdays.
• High school diploma or equivalent; further qualifications are a plus.
• A positive and professional demeanor.
• Team player with the ability to work independently.

Benefits

• Annual salary of 78000 R.
• Hybrid work model providing flexibility and work-life balance.
• Opportunity to work for a respected company in Benoni, Gauteng .
• Comprehensive training and development programs.
• Potential for career progression within the customer service department.
• Standard employee benefits package.
• Collaborative and supportive team environment.