Customer Support Specialist (Hybrid)

Placements24; Durban; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Salary incentives

Medical insurance

Dental insurance

Hybrid work model

Paid leave

Professional growth

Job summary

Placements24 in Durban is seeking a versatile Customer Support Specialist to join a hybrid team. You will handle inquiries across phone, email, and chat, provide comprehensive information about our products and services, and maintain accurate customer records in the CRM.

The role requires prior experience in customer service or helpdesk, strong communication and active listening, and proficiency with CRM tools.

Qualifications

• Previous experience in a customer service or helpdesk role is required.
• Strong communication and active listening skills with a customer-centric attitude.
• Proficiency in using CRM software and other standard support tools.
• Ability to manage workload effectively in both remote and office settings.
• Must be comfortable commuting to the Durban office for designated in-office days.
• High school diploma or equivalent; certifications in customer support are advantageous.

Responsibilities

• Handle customer inquiries through multiple channels (phone, email, chat) and resolve issues efficiently.
• Provide comprehensive support and information regarding our products and services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with team members in the office and remotely to share best practices and resolve complex cases.
• Identify opportunities to enhance customer satisfaction and provide constructive feedback for service improvements.
• Assist with onboarding new clients and providing initial setup guidance.

Skills

Customer service

Communication

Active listening

Education

High school diploma

Customer support certification

Tools

CRM software

Job description

About the Role

Our client is seeking a versatile and empathetic Customer Support Specialist to join their team, operating on a hybrid work model. This role combines the flexibility of remote work with the collaborative benefits of in-office interaction. You will be essential in managing customer inquiries, providing solutions, and ensuring a positive experience with our services. This position is ideal for a motivated individual who can contribute to customer satisfaction both remotely and on-site, fostering strong client relationships and resolving issues effectively, while working within a flexible framework that balances autonomy with team collaboration.

Key Responsibilities

• Handle customer inquiries through multiple channels (phone, email, chat) and resolve issues efficiently.
• Provide comprehensive support and information regarding our products and services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with team members in the office and remotely to share best practices and resolve complex cases.
• Identify opportunities to enhance customer satisfaction and provide constructive feedback for service improvements.
• Assist with onboarding new clients and providing initial setup guidance.

Requirements

• Previous experience in a customer service or helpdesk role is required.
• Strong communication and active listening skills, with a customer-centric attitude.
• Proficiency in using CRM software and other standard support tools.
• Ability to manage workload effectively in both remote and office settings.
• Must be comfortable commuting to the Durban office for designated in-office days.
• High school diploma or equivalent; certifications in customer support are advantageous.

Benefits

• Competitive annual salary and performance incentives.
• Access to comprehensive medical and dental insurance.
• Hybrid work arrangement offering flexibility.
• Paid annual leave and sick leave.
• Opportunities for professional growth and skill development.