Customer Service Advisor - Hybrid

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Growth opportunities

Modern office

Job summary

WhatJobs Direct in Benoni, Gauteng, is seeking a professional and customer‑oriented Customer Service Advisor to maintain high client satisfaction by addressing inquiries, resolving issues, and providing information about our services. This hybrid role combines remote and in‑office duties.

You will handle inquiries via phone, email, and live chat, aim for first‑contact resolution, and collaborate with teams to ensure seamless customer experiences.

Qualifications

• Experience in a customer service or contact center is desirable.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize.
• Willingness to work hybrid schedule in Benoni.

Responsibilities

• Handle customer inquiries via phone, email, and possibly live chat.
• Provide accurate information about products, services, and policies.
• Resolve complaints and issues effectively, aiming for first-contact resolution.
• Process requests such as updates, cancellations, or information changes.
• Maintain detailed records of customer interactions and transactions.
• Identify upsell or cross-sell opportunities where appropriate.
• Collaborate with other departments to ensure seamless customer experiences.
• Participate in team meetings and training while following hybrid schedule.

Skills

Excellent communication

Customer service orientation

Problem-solving

Active listening

Multitasking

Education

Grade 12 or equivalent

Tools

CRM software

MS Office

Job description

About the Role

Our client, WhatJobs Direct, is seeking a professional and customer-oriented Customer Service Advisor for their operations in Benoni, Gauteng . This role is crucial for maintaining high standards of client satisfaction by addressing inquiries, resolving issues, and providing information about our diverse range of services. The position operates on a hybrid model, blending the convenience of remote work with the collaborative advantages of an office setting. We are looking for individuals with excellent communication skills, a problem-solving mindset, and a genuine passion for helping others. Join a growing team where your contributions are valued, and you have the opportunity to develop your skills in a dynamic environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially live chat.
• Provide accurate and helpful information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Process customer requests, such as updates, cancellations, or information changes.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell relevant services where appropriate.
• Collaborate with other departments to ensure seamless customer experiences.
• Participate in team meetings and training sessions, adhering to the hybrid work schedule.

Requirements

• Previous experience in a customer service or contact center role is highly desirable.
• Exceptional communication and interpersonal skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using computers, CRM systems, and common office software.
• Ability to manage multiple tasks and prioritize effectively.
• A patient, empathetic, and customer-focused approach.
• Willingness to work a hybrid schedule, balancing remote and in-office duties in Benoni .
• Grade 12 or equivalent qualification required; further education is advantageous.

Benefits

• Competitive salary package.
• Hybrid work flexibility, offering a good work-life balance.
• Opportunities for professional development and skill enhancement.
• Work within a dynamic and supportive team.
• Be part of a company committed to exceptional customer service.
• Modern office facilities available for on-site work.