Public Service Customer Experience Executive

Working on Fire; Mbombela (Nelspruit); Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Bonuses

Remote work

Health insurance

Paid time off

Training benefits

Job summary

Working on Fire is seeking a Customer Experience Specialist for a fully remote position. You will be the primary contact for customer inquiries and deliver prompt, friendly support across email, chat, and phone to ensure a seamless brand experience.

You will help build loyalty by actively listening to feedback, resolving issues, and contributing to improvements in the customer journey from your home office. Strong communication and empathy are essential.

Qualifications

• Proven experience in a customer experience or customer support role.
• Excellent communication and listening skills.
• Proficiency with CRM and helpdesk software.
• Ability to work independently in a remote environment.
• Diploma or degree is a plus.

Responsibilities

• Deliver exceptional customer service across digital channels.
• Address and resolve inquiries and issues with empathy.
• Educate customers on product features and services.
• Identify opportunities to improve the customer journey.
• Collaborate with internal teams to share feedback.

Skills

Communication

Interpersonal skills

Active listening

Empathy

Multitasking

Remote work

Education

High school diploma

College degree preferred

Tools

CRM software

Helpdesk software

Customer engagement platforms

Job description

Our client is seeking a dedicated Customer Experience Specialist to enhance and maintain exceptional service standards for their customers. Operating in a fully remote capacity, you will be the primary point of contact for customer inquiries, providing prompt, accurate, and friendly support across various channels. This role is crucial in building and sustaining positive customer relationships, driving loyalty, and ensuring a seamless brand experience. You will contribute to improving customer satisfaction metrics by actively listening to feedback and proactively resolving issues, making a tangible impact on the company's reputation and growth from the comfort of your home office.

About the Role

Our client is seeking a dedicated Customer Experience Specialist to enhance and maintain exceptional service standards for their customers. Operating in a fully remote capacity, you will be the primary point of contact for customer inquiries, providing prompt, accurate, and friendly support across various channels. This role is crucial in building and sustaining positive customer relationships, driving loyalty, and ensuring a seamless brand experience. You will contribute to improving customer satisfaction metrics by actively listening to feedback and proactively resolving issues, making a tangible impact on the company's reputation and growth from the comfort of your home office.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating complex problems to appropriate departments when necessary.
• Provide product information and support to customers, ensuring they have a positive experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and proactively suggest improvements to products and services.
• Assist in developing and updating customer service guidelines and knowledge base articles.

Requirements

• Proven experience in a customer service or customer support role, preferably in a remote setting.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with CRM software and customer engagement platforms .
• Strong problem‑solving abilities and a patient, empathetic demeanor.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment .
• High school diploma or equivalent; college degree is a plus.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Fully remote position offering excellent work‑life balance.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation and sick leave.
• Access to online training and professional development resources.

Our client is expanding its remote workforce and seeks a highly motivated Customer Experience Specialist to join their fully remote operations, supporting customers nationwide from their core in Vereeniging. This role is centered on creating positive and memorable interactions for every customer, ensuring their needs are met efficiently and effectively. As a remote ambassador for the brand, you will leverage your communication skills and problem‑solving abilities to enhance customer satisfaction and loyalty. This position is ideal for an organized and empathetic individual who excels in a home‑based work environment.

About the Role

Our client is expanding its remote workforce and seeks a highly motivated Customer Experience Specialist to join their fully remote operations, supporting customers nationwide from their core in Vereeniging. This role is centered on creating positive and memorable interactions for every customer, ensuring their needs are met efficiently and effectively. As a remote ambassador for the brand, you will leverage your communication skills and problem‑solving abilities to enhance customer satisfaction and loyalty. This position is ideal for an organized and empathetic individual who excels in a home‑based work environment.

Key Responsibilities

• Deliver exceptional customer service across various digital channels including email, chat, and phone.
• Address and resolve customer inquiries, complaints, and issues with empathy and a focus on positive outcomes.
• Educate customers on product features, service offerings, and best practices.
• Proactively identify opportunities to improve the customer journey and satisfaction levels.
• Collaborate with internal teams to share customer feedback and contribute to service enhancements.

Requirements

• Proven experience in a customer experience or customer support role.
• Outstanding communication, listening, and interpersonal skills.
• Proficiency in using helpdesk software, CRM systems, and other relevant communication tools.
• Strong self‑management and organizational skills suitable for a remote work environment.
• A passion for delivering outstanding service and a commitment to continuous improvement