Customer Support Specialist

Placements24; Pretoria; Hybrid; ZAR 200,000 - 250,000; Full time

Benefits offered by this job

Salary with performance bonuses

Hybrid work arrangement

Health insurance

Generous leave allowance

Training and development programs

Job summary

Placements24 in Pretoria is seeking a dedicated Customer Support Specialist to join our established team. You will provide high-level support to clients, resolve issues efficiently, and ensure a positive experience.

This hybrid role blends office collaboration with remote work to support employee well-being and growth. Responsibilities include handling inquiries across platforms, guiding users, and documenting interactions.

Qualifications

• Solid experience in a customer-facing support role.
• Strong communication and problem-solving capabilities.
• Familiarity with CRM tools and ticketing systems.
• Ability to adapt to new processes and technologies quickly.
• Team-oriented with a passion for delivering excellent customer service.

Responsibilities

• Manage and resolve customer inquiries and support requests across various platforms.
• Assist customers with product usage, troubleshooting, and account management.
• Document all customer interactions and resolutions accurately.
• Escalate urgent issues to senior team members or relevant departments.
• Contribute to knowledge base articles and customer self-help resources.

Skills

Customer Support

Communication

CRM Tools

Tools

CRM tools

Ticketing systems

Job description

About the Role

Our client is recruiting for a dedicated Customer Support Specialist to join their established team in Pretoria . This role involves providing high-level support to clients, ensuring their issues are resolved efficiently and their experience is positive. You will be a crucial point of contact, embodying the company's commitment to customer satisfaction. This hybrid role offers the best of both worlds, combining the collaborative spirit of an office environment with the flexibility of remote work, supporting a company that values employee well-being and professional growth.

Key Responsibilities

• Manage and resolve customer inquiries and support requests across various platforms.
• Assist customers with product usage, troubleshooting, and account management.
• Document all customer interactions and resolutions accurately.
• Escalate urgent issues to senior team members or relevant departments.
• Contribute to knowledge base articles and customer self-help resources.

Requirements

• Solid experience in a customer-facing support role.
• Strong communication and problem-solving capabilities.
• Familiarity with CRM tools and ticketing systems.
• Ability to adapt to new processes and technologies quickly.
• Team-oriented with a passion for delivering excellent customer service.

Benefits

• Attractive salary and performance-related bonuses.
• Hybrid work arrangement for work-life balance.
• Comprehensive health insurance coverage.
• Generous leave allowance.
• Access to ongoing training and development programs.