Customer Support Representative

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid training program

Job summary

Placements24 in East London is seeking a friendly and efficient Customer Support Representative to join their dedicated team. You will be the first point of contact for customers, providing help with inquiries and resolving issues to ensure a positive experience with our client's services.

This role emphasizes strong communication, problem-solving, and CRM record-keeping, with a hybrid work arrangement and paid training to support success and growth.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and ability to learn new software quickly.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve issues; escalate when necessary.
• Maintain detailed records in the CRM system.
• Identify priority or recurring issues and escalate to management.
• Process orders, forms, and requests as needed.

Skills

Customer service

Active listening

Communication

Problem solving

Learning new software

Education

High school diploma

Tools

CRM systems

MS Office

Job description

About the Role

Our client is seeking a friendly and efficient Customer Support Representative to join their dedicated team in East London . You will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a positive experience with our client's services. This role is essential for maintaining customer satisfaction and loyalty through effective communication and problem-solving. We are looking for individuals who are passionate about helping others and possess excellent interpersonal skills.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate team when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system .
• Identify and escalation priority issues or recurring problems to management.
• Process orders, forms, applications, and requests as needed.

Requirements

• High school diploma or equivalent; further education or certifications are a plus.
• Previous experience in a customer service or call center environment is preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and ability to learn new software quickly.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive starting salary with opportunities for advancement.
• Comprehensive health and wellness benefits package.
• Paid training program to equip you with the necessary skills.
• A supportive team environment and positive workplace culture.
• Hybrid work arrangement offering flexibility.