Customer Support Associate

Placements24; East London; Presencial; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

In-office role

Health and retirement benefits

Career development

Friendly team

Resumo da oferta

Placements24 in East London is seeking a Customer Support Associate to join our on-site team. You will interact directly with customers, address inquiries, and contribute to a positive brand experience.

This role emphasizes friendly, professional service, troubleshooting basic issues, processing orders and returns, and documenting interactions in our support system.

You will work in a stable office setting with opportunities for skill development and career progression within the company.

Qualificações

• Experience in a customer support or service role.
• Strong communication and interpersonal abilities.
• Patience and empathy in handling inquiries.
• Proficient with computers and basic CRM tools.
• Commitment to high-quality customer service.

Responsabilidades

• Handle customer inquiries via phone, email, and in person.
• Provide accurate product and policy information.
• Troubleshoot basic issues and guide to solutions.
• Process orders and returns accurately.
• Document interactions in the support system.

Conhecimentos

Customer service

Communication skills

Empathy

Computer literacy

CRM experience

Ferramentas

CRM software

Descrição da oferta de emprego

About the Role

Our client is looking for an enthusiastic and service-oriented Customer Support Associate to join their team in East London . This position plays a key role in delivering outstanding customer experiences by addressing inquiries, resolving issues, and providing information about our products and services. You will be an essential part of a dedicated team, interacting directly with customers and contributing to a positive brand image. This role offers a stable, on-site position within a professional setting, ideal for individuals who thrive on face-to-face interaction and enjoy being part of a close-knit office environment.

Key Responsibilities

• Handle incoming customer calls, emails, and in-person inquiries with professionalism and efficiency.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with troubleshooting basic issues and guide them towards effective solutions.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the designated support system.

Requirements

• Previous experience in a customer support or service-oriented role.
• Excellent communication and interpersonal skills for effective customer engagement.
• Ability to handle customer concerns with patience and empathy.
• Proficiency in using computers and basic CRM software.
• A strong work ethic and a commitment to providing high-quality customer service.

Benefits

• Competitive starting salary with potential for increases.
• Stable, in‑office role providing a structured work environment.
• Comprehensive medical and retirement benefits.
• Opportunities for skill development and advancement within the company.
• A friendly and supportive team atmosphere.