Telecom Customer Support Representative

Placements24; East London; Hybride; ZAR 83 000 - 124 000; Plein temps

Avantages offerts par ce poste

Competitive hourly wage with bonuses

Medical and retirement benefits

Hybrid work model

Résumé du poste

Placements24 is seeking a friendly Telecom Customer Support Representative for a hybrid role in East London. You will handle inquiries by phone, email, and chat, troubleshoot service issues, and guide customers through setup and account management.

A strong focus on clear communication and problem-solving is essential. The role includes on-site collaboration and structured training, with a competitive hourly wage and benefits package.

Qualifications

• Must have excellent communication and listening skills.
• Ability to explain technical information to non-technical users.
• Experience in customer service preferred, telecom/tech advantageous.
• Proficient with computers and common software applications.

Responsabilités

• Respond to inquiries via phone, email, and chat promptly.
• Troubleshoot issues related to internet, mobile, and landline services.
• Provide information on products, billing, and promotions.
• Guide customers through setup, troubleshooting, and account management.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to technical teams.

Connaissances

Communication

Active listening

Interpersonal skills

Problem solving

Formation

High school diploma

Some college or technical training

Outils

CRM system

Description du poste

About the Role

Our client is looking for a friendly and efficient Telecom Customer Support Representative to join their team in East London . This role is dedicated to providing exceptional support to customers, addressing inquiries, and resolving issues related to their telecommunications services. You will be the voice of the company, ensuring a positive customer experience through clear communication and effective problem-solving. This hybrid role allows for a mix of customer interaction, offering flexibility while maintaining essential on-site presence for team collaboration and specialized training.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to internet, mobile, and landline services.
• Provide information on products, services, billing, and promotions.
• Guide customers through service setup, troubleshooting steps, and account management.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate technical or specialized teams.

Requirements

• High school diploma or equivalent; some college or technical training is an advantage.
• Previous experience in customer service, preferably in the telecom or tech industry .
• Excellent communication, active listening, and interpersonal skills.
• Ability to explain technical information clearly to non-technical users.
• Proficiency with computers and common software applications.
• Adaptable and eager to learn about new products and services.

Benefits

• Competitive hourly wage with opportunities for performance bonuses.
• Comprehensive medical and retirement benefits.
• Structured training programs to enhance customer service and technical skills.
• Hybrid work model providing flexibility.
• Positive and supportive team culture.