Customer Support Associate - East London

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Hybrid work flexibility

Opportunities for professional develop

Supportive team environment

Job summary

Placements24 in East London is seeking a Customer Support Associate to help customers with inquiries and resolve issues. This hybrid role blends on-site collaboration with remote days to maintain excellent service.

You will handle inquiries, provide product information, and support order changes while building strong relationships with customers and teammates in a dynamic environment.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a customer support or related role.
• Strong communication and active listening skills.
• Familiarity with CRM software.
• Ability to multitask and manage time effectively.
• Comfortable with hybrid work schedule.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Assist customers in resolving issues and complaints effectively.
• Process customer orders, returns, and account changes.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to address customer needs.

Skills

Strong communication

Active listening

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is looking for a responsive and helpful Customer Support Associate to join their team in East London. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This position offers a hybrid work model, combining on-site collaboration with remote flexibility. You will play a key role in building strong customer relationships and representing the company professionally. This role is suited for individuals who are adept at communication and problem-solving, contributing to a positive customer experience in East London through a blend of office-based and remote work.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Assist customers in resolving issues and complaints effectively.
• Process customer orders, returns, and account changes.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to address customer needs.

Requirements

• Previous experience in a customer support or related role.
• Strong communication and active listening skills.
• Familiarity with customer service software and CRM systems.
• Ability to multitask and manage time efficiently.
• Comfortable working a hybrid schedule, including some remote days.
• High school diploma or equivalent.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Hybrid work flexibility.
• Opportunities for professional development.
• Supportive team environment.