Customer Service Executive

Placements24; East London; On-site; ZAR 257,000 - 424,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Career progression

Wellness programs

Job summary

Placements24 in East London is seeking a Customer Service Executive to manage high-value client accounts and ensure superior service. You will address complex inquiries and resolve issues to maintain strong client relationships, working with a supportive team in a full-time, on-site role.

The ideal candidate possesses proven customer service or senior support experience, exceptional communication, and strong problem-solving skills.

Qualifications

• Proven experience in a customer service executive, account management, or senior support role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities to handle complex customer issues.
• Proficiency in CRM software and meticulous record-keeping.
• Ability to manage time effectively and prioritize tasks in a demanding environment.
• Commitment to delivering high levels of customer satisfaction and loyalty.

Responsibilities

• Manage a portfolio of customer accounts, providing dedicated support and building rapport.
• Respond to escalated customer issues and inquiries with professionalism and efficiency.
• Proactively identify customer needs and offer solutions that enhance their experience.
• Liaise with internal departments to ensure timely and effective resolution of client concerns.
• Maintain accurate and detailed records of customer interactions and account status in the CRM.
• Contribute to service improvement initiatives based on customer feedback and experience.

Skills

Customer service

Account management

Communication

Problem-solving

Time management

Tools

CRM Software

Job description

About the Role

Our client is seeking a professional and customer-focused Customer Service Executive to join their team in East London. In this role, you will be responsible for managing high-value customer accounts, ensuring their satisfaction, and providing expert support. You will act as a primary point of contact, addressing complex inquiries and resolving issues to maintain strong client relationships. This position requires exceptional communication and problem-solving skills, and you will work within a supportive team environment dedicated to achieving service excellence. This on-site role is integral to fostering client loyalty and retention.

Key Responsibilities

• Manage a portfolio of customer accounts, providing dedicated support and building rapport.
• Respond to escalated customer issues and inquiries with professionalism and efficiency.
• Proactively identify customer needs and offer solutions that enhance their experience.
• Liaise with internal departments to ensure timely and effective resolution of client concerns.
• Maintain accurate and detailed records of customer interactions and account status in the CRM.
• Contribute to service improvement initiatives based on customer feedback and experience.

Requirements

• Proven experience in a customer service executive, account management, or senior support role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities to handle complex customer issues.
• Proficiency in CRM software, including detailed record-keeping.
• Ability to manage time effectively and prioritize tasks in a demanding environment.
• A commitment to delivering a high level of customer satisfaction and loyalty.

Benefits

• Competitive monthly salary with excellent bonus potential.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for advanced training and career progression within the company.
• A professional and supportive work environment in East London .
• Access to employee wellness programs and company perks.