Customer Support Representative

Placements24; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Port Elizabeth office

Health benefits

Paid time off

Job summary

Placements24 is seeking a customer-centric Customer Support Representative to join their Port Elizabeth office. You will be a key part of the customer experience team, delivering timely assistance and maintaining strong client relationships.

You will handle inquiries via phone, email, and in-person channels, troubleshoot issues, and log interactions in the CRM. The role offers training, a collaborative workplace, and health benefits to support your development.

Qualifications

• Excellent communication, listening, and interpersonal skills are essential.
• Strong organizational and multitasking abilities required.
• Empathy and ability to stay calm under pressure.
• Proficiency with CRM systems and standard office software.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person channels with professionalism and efficiency.
• Troubleshoot customer issues, providing clear explanations and effective solutions.
• Accurately log all customer interactions and resolutions within the CRM system.
• Escalate complex issues to the appropriate departments for resolution.
• Assist in identifying recurring customer problems and suggesting process improvements.
• Maintain a high level of product knowledge to effectively support clients.

Skills

Excellent communication

Active listening

Interpersonal skills

Organizational skills

Multitasking

Empathy under pressure

Tools

CRM systems

Office software

Job description

About the Role

Our client is looking for a customer-centric and reliable Customer Support Representative to join their bustling office in Port Elizabeth. This role is pivotal in ensuring that our clients receive exceptional service and timely assistance, addressing their inquiries and resolving issues effectively. You will be an integral part of the customer experience team, fostering positive relationships and contributing to the company's reputation for outstanding support. This position offers a chance to grow within a supportive team environment and make a tangible impact on client satisfaction.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person channels with professionalism and efficiency.
• Troubleshoot customer issues, providing clear explanations and effective solutions.
• Accurately log all customer interactions and resolutions within the company's CRM system.
• Escalate complex issues to the appropriate departments for resolution.
• Assist in identifying recurring customer problems and suggesting process improvements.
• Maintain a high level of product knowledge to effectively support clients.

Requirements

• Previous experience in a customer service or support role is essential.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with standard office software and CRM systems.
• Ability to remain calm and empathetic under pressure.
• Strong organizational skills and the ability to multitask.
• A genuine desire to help customers and solve problems.

Benefits

• Competitive annual salary.
• Opportunity to work in a collaborative office environment in Port Elizabeth.
• Comprehensive health and wellness benefits package.
• Paid time off and public holidays.
• Training and development opportunities to enhance your skills.