Customer Service Associate - East London

Placements24; East London; Hybrid; CAD 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Career growth opportunities

Hybrid work flexibility

Job summary

Placements24 is seeking a Customer Service Associate in East London to deliver responsive and friendly support across multiple channels. You will handle inquiries, provide product information, and strive for first-contact resolutions while maintaining accurate CRM records.

The role operates on a hybrid model, balancing remote work with collaboration in the office to ensure a positive brand experience for customers in the Eastern Cape.

Qualifications

• Previous experience in customer service is advantageous.
• Strong written and verbal communication abilities.
• Comfort with basic computer applications and CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels in a prompt and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution.
• Document all customer interactions and resolutions clearly within the CRM system.
• Escalate unresolved issues to the appropriate team members or departments as needed.
• Identify opportunities to enhance the customer experience and contribute to process improvements.

Skills

Customer service

Communication

Problem solving

Adaptability

Education

High school diploma

Tools

CRM software

Email/ticketing systems

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Customer Service Associate to join their dynamic team in East London . This role is central to ensuring customer satisfaction by providing responsive and effective support. You will handle a variety of customer inquiries, troubleshoot problems, and ensure a positive brand experience. Operating on a hybrid model, this position offers the flexibility to work remotely while also collaborating with colleagues in the office, fostering a balanced and productive work environment in the Eastern Cape .

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat channels in a prompt and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution.
• Document all customer interactions and resolutions clearly within the CRM system.
• Escalate unresolved issues to the appropriate team members or departments as needed.
• Identify opportunities to enhance the customer experience and contribute to process improvements.

Requirements

• Previous experience in a customer service or client support role is advantageous.
• Excellent communication skills, both written and verbal.
• Proficiency in basic computer applications and CRM software.
• Strong problem-solving skills and a customer-centric attitude.
• Ability to adapt to a hybrid work schedule, balancing remote and office-based responsibilities in East London .
• High school diploma or equivalent qualification.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Health insurance and retirement plan options.
• Paid time off and company holidays.
• Opportunities for skills development and career growth.
• A supportive team environment with hybrid work flexibility.