Customer Solutions Representative

Placements24; East London; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and careerdevelopment

Job summary

Placements24 is seeking a dedicated Customer Solutions Representative to join their fully remote team, supporting customers across regions including near East London. You will be the primary contact, handling inquiries, troubleshooting issues, and guiding customers to solutions to ensure satisfaction and retention.

The role requires strong communication, analytical thinking, and proficient use of CRM/ticketing tools.

Qualifications

• Proven experience in a customer support or solutions-oriented role, ideally remote.
• Excellent verbal and written communication skills, with a customer-first approach.
• Strong analytical and problem-solving capabilities.
• Proficiency with CRM software, ticketing systems, and remote collaboration tools.
• Ability to work independently, manage time efficiently, and meet targets.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with effective solutions.
• Diagnose and resolve customer issues related to products, services, and accounts.
• Document customer interactions and resolutions in the CRM.
• Escalate complex issues to senior support staff or relevant departments.
• Proactively identify customer needs and recommend solutions.

Skills

Customer support

Remote work

Communication skills

Analytical thinking

Problem-solving

Time management

CRM proficiency

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

About the Role

Our client is seeking a dedicated Customer Solutions Representative to join their fully remote team, supporting customers across various regions, including those near East London . This role is centered on providing exceptional problem-solving and support to ensure customer satisfaction and retention. You will be the primary point of contact for customers, expertly handling inquiries, troubleshooting issues, and guiding them through solutions. This position offers the flexibility of remote work combined with the opportunity to make a significant impact on the customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing effective solutions.
• Diagnose and resolve customer issues related to products, services, and accounts.
• Document all customer interactions, issues, and resolutions accurately in the CRM.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Proactively identify customer needs and recommend appropriate solutions or services.
• Maintain a thorough understanding of company products and policies to provide informed support.

Requirements

• Proven experience in a customer support or solutions-oriented role, ideally remote.
• Excellent verbal and written communication skills, with a customer-first approach.
• Strong analytical and problem-solving capabilities.
• Proficiency with CRM software, ticketing systems, and remote collaboration tools.
• Ability to work independently, manage time efficiently, and meet targets.
• A stable internet connection and a dedicated workspace are required.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote position offering great work-life balance.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Ongoing training and career development opportunities within a growing company.