Client Support Agent

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration package

Hybrid work model

Professional development opportunities

Supportive and team-oriented work envt

Job summary

Placements24 is seeking a dedicated Client Support Agent to join our team in Richards Bay. You will engage with clients, resolve inquiries, and ensure a seamless service experience while building strong relationships.

Ideal candidates have a high school diploma, strong communication skills, and experience with CRM systems and standard office software. The role offers a hybrid work model balancing office presence with flexibility.

Qualifications

• High school diploma or equivalent required.
• Previous experience in client support or customer service preferred.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency with standard office software and CRM platforms.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Handle inbound client inquiries via phone, email, and potentially in-person consultations.
• Provide detailed information about products, services, and account management.
• Resolve client issues efficiently and accurately, with empathy.
• Process client requests such as updates, changes, or cancellations.
• Maintain organized client records within the CRM system.
• Collaborate with internal teams to meet client needs promptly.

Skills

Communication skills

Interpersonal skills

Empathy

Issue resolution

Education

High school diploma or equivalent

Tools

CRM platforms

Office software

Job description

About the Role

Our client is seeking a dedicated and professional Client Support Agent to join their team in Richards Bay . This role is central to maintaining strong customer relationships by providing responsive and effective support. You will act as a trusted advisor, assisting clients with their inquiries, resolving issues, and ensuring a seamless experience with our services. The ideal candidate is passionate about customer satisfaction and possesses excellent communication skills, contributing to a positive team dynamic and the overall success of the company in KwaZulu-Natal .

Key Responsibilities

• Handle inbound client inquiries via phone, email, and potentially in-person consultations.
• Provide detailed information about company products, services, and account management.
• Resolve client issues efficiently and accurately, demonstrating empathy and understanding.
• Process client requests, such as updates, changes, or cancellations, with precision.
• Maintain organized and thorough client records within the company's CRM system.
• Collaborate with internal teams to ensure client needs are met promptly and effectively.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in a client support or customer service role is preferred.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency in using standard office software and CRM platforms.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Competitive remuneration package with regular reviews.
• Exposure to a dynamic industry and diverse client base.
• Opportunities for professional development and skill enhancement.
• A supportive and team-oriented work environment.
• Hybrid work model balancing office presence with personal flexibility.