Customer Experience Representative

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career growth

Team environment

Paid time off

Job summary

Placements24 is seeking a Customer Experience Representative in Randburg to serve as the main contact for customers, resolving inquiries and building strong relationships.

You will work across teams, use CRM systems, and help educate customers on product options, with a focus on empathy, accuracy, and continuous improvement.

Qualifications

• Experience in customer service or customer experience roles.
• Excellent communication, interpersonal and active listening skills.
• Ability to handle challenging customer situations with empathy.
• Proficiency with CRM software and standard office tools.
• Strong problem-solving and attention to detail with a positive attitude.

Responsibilities

• Engage with customers via phone, email and in-person to address inquiries.
• Troubleshoot issues and provide effective solutions to achieve high satisfaction.
• Educate customers on product features and service options.
• Document customer interactions in the CRM system.
• Collaborate with sales and technical teams to resolve complex needs.
• Identify opportunities to improve the customer experience.

Skills

Customer service

Interpersonal communication

Active listening

Problem solving

Customer-centric attitude

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is seeking an engaging and solutions-oriented Customer Experience Representative to join their team in Randburg . This role is central to building and maintaining strong customer relationships by providing exceptional service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive and memorable experience with our client's offerings. This position offers a fantastic opportunity to develop your skills in customer relations within a collaborative office environment.

Key Responsibilities

• Engage with customers via phone, email, and in-person interactions to address inquiries and provide assistance.
• Troubleshoot customer issues and provide effective solutions, ensuring high levels of satisfaction.
• Educate customers on product features, service options, and company initiatives.
• Document all customer interactions and feedback accurately in the CRM system.
• Collaborate with sales and technical teams to resolve complex customer needs.
• Proactively identify opportunities to improve the overall customer experience.

Requirements

• Previous experience in a customer service , client relations , or customer experience role.
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to handle challenging customer situations with empathy and professionalism.
• Proficiency with CRM software and standard office productivity tools.
• Strong problem-solving capabilities and attention to detail.
• A positive, customer-centric attitude is essential.

Benefits

• Competitive salary and potential performance incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career growth.
• A supportive and team-oriented work environment.
• Paid time off and retirement savings plan options.