Customer Service Officer (Nelspruit)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Pension fund contributions

Training and development

Paid annual leave

Job summary

WhatJobs Direct in Nelspruit, Mpumalanga, seeks a diligent Customer Service Officer to handle inquiries, provide accurate product information, and guide customers to solutions. The role blends in-office collaboration with remote work, leveraging CRM systems for detailed interactions and issue resolution.

Ideal candidates will have prior customer service experience, excellent communication, and a proactive, customer-focused mindset.

Qualifications

• Previous experience in customer service or contact centre.
• Excellent communication and active listening.
• Strong problem-solving and attention to detail.
• Proficiency with CRM software and general computer applications.
• Ability to work independently and as part of a team.
• Experience with hybrid work arrangements is beneficial.
• Customer-focused mindset with dedication to providing exceptional service.
• Familiarity with the Nelspruit area and its business community is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person channels.
• Provide clear and accurate information regarding products, services, and policies.
• Troubleshoot customer issues and guide them towards effective solutions.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments or senior staff.
• Process customer requests, orders, or applications accurately.
• Contribute to improving customer service processes and customer satisfaction.
• Handle customer feedback and complaints with professionalism and empathy.
• Collaborate with team members to ensure a cohesive customer experience.

Skills

Communication

Active listening

Problem-solving

Teamwork

Customer focus

Attention to detail

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking a diligent and communicative Customer Service Officer to join their team in Nelspruit, Mpumalanga. This role is integral to ensuring our client's customers receive prompt, accurate, and friendly assistance. You will be the primary point of contact for customer inquiries, handling a range of issues from basic queries to more complex problem-solving. This position requires a strong understanding of customer service principles and a commitment to exceeding customer expectations. The role operates on a hybrid model, blending the benefits of in-office collaboration with the flexibility of remote work. This offers a balanced approach to work-life integration, allowing for personal productivity and team synergy. We are looking for an individual with excellent interpersonal skills and a proactive approach to customer satisfaction, contributing to the company's reputation in the Mpumalanga region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person channels.
• Provide clear and accurate information regarding products, services, and policies.
• Troubleshoot customer issues and guide them towards effective solutions.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments or senior staff.
• Process customer requests, orders, or applications accurately.
• Contribute to improving customer service processes and customer satisfaction.
• Handle customer feedback and complaints with professionalism and empathy.
• Collaborate with team members to ensure a cohesive customer experience.
• Adhere to company standards and service level agreements.

Requirements

• Previous experience in a customer service or contact center role is essential.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and general computer applications.
• Ability to work effectively both independently and as part of a team.
• Experience with hybrid work arrangements is beneficial.
• Customer-focused mindset with a dedication to providing exceptional service.
• High school diploma or equivalent qualification required.
• Familiarity with the Nelspruit area and its business community is a plus.

Benefits

• Annual salary of R .
• Hybrid work model with flexibility.
• Medical aid benefits.
• Pension fund contributions.
• Opportunities for ongoing training and skill development.
• A positive and supportive work environment in Nelspruit.
• Paid annual leave.
• Be part of a company committed to excellent customer service in Mpumalanga.